charged 2 times and never mailed anything prior
Complaint
Esther Creel
Country: United States
value plus charged my acct 2 times today for 25.00 each time. Prior to this I was told I would get info about my membership in writing and free 30 day trial, a free 50 walmart card also.. got none of this but charged 50 bucks today. When i called their number on my bank statement 800 475 1942 they said they are closed and refered me to their website www.programstop.com which you fill out to stop your membership and says you will get credit back if within the 30 days of your trial.... how can you have a trial if you never get anything to try??? SCAM! I am going to be all over this with my bank first thing.
Comments
You were never intended to have a fair chance to cancel before being charged, and even if you had, they would have ignored your cancellation and taken your money anyway. They will keep taking your money as long as they can. Any promised "savings" will never be worth more than they take from you, if you could get them at all.
Immediately contact your bank to dispute any unauthorized charges as fraudulent, and close your account or block your card number to prevent additional fraudulent charges. your bank can reverse charges if you dispute within 60 days of the statement date of the statement showing the disputed charge, under FRB Reg. E or FCBA.
File complaints with FTC, your state AG, and at www.ic3.gov