Direct TV Poor service Regarding rebates
Complaint
Glenda
Country: United States
I had direct TV installed April 15,2007 under your special that I would receive a free DVR. I had to put up the initial 100.00 dollars with the understanding that within 6-8 weeks I would receive a 100.00 rebate by mail.
well within that 6-8 weeks I received 2 cards from the rebate department stating that I did not have a valid receiver. I talked with several and I mean several people in customer service department who assured me that I did qualify for the rebate. oh did I mention that on the cards I received my name was misspelled.(but is always spelled correctly on the bill amazing isn't it) any way 13 weeks later I receive a check with my last name spelled so wrong I can't do anything with it no account number is on it so I can't even prove ownership of the check again for the last month I again have talked to several people in your customer service department without any resolution only how sorry they are and they would make sure I received another check with my name spelled correctly.
I have saved all correspondence as well as the check’s would like to know what is being done to correct this I feel I have been very patient but they are wearing thin I’m sick of hearing I’m sorry I want some results.
how can you trust a company to do your rebates and have someone sign the check without some kind of spelling check. this has gone on to long without resolution. I expect a corrected check immediately. due to the fact that
every supervisor I talked to in customer service claims they put a message on the computer to correct the matter I’m sure you should have no problem finding how to reach me. oh and I was also told I would be contacted by phone from someone who handles these matters I have yet to hear from anyone. I would like someone to resolve this matter immediately.
well within that 6-8 weeks I received 2 cards from the rebate department stating that I did not have a valid receiver. I talked with several and I mean several people in customer service department who assured me that I did qualify for the rebate. oh did I mention that on the cards I received my name was misspelled.(but is always spelled correctly on the bill amazing isn't it) any way 13 weeks later I receive a check with my last name spelled so wrong I can't do anything with it no account number is on it so I can't even prove ownership of the check again for the last month I again have talked to several people in your customer service department without any resolution only how sorry they are and they would make sure I received another check with my name spelled correctly.
I have saved all correspondence as well as the check’s would like to know what is being done to correct this I feel I have been very patient but they are wearing thin I’m sick of hearing I’m sorry I want some results.
how can you trust a company to do your rebates and have someone sign the check without some kind of spelling check. this has gone on to long without resolution. I expect a corrected check immediately. due to the fact that
every supervisor I talked to in customer service claims they put a message on the computer to correct the matter I’m sure you should have no problem finding how to reach me. oh and I was also told I would be contacted by phone from someone who handles these matters I have yet to hear from anyone. I would like someone to resolve this matter immediately.
Comments
Even after submitting several waivers. Unfortunately in WV it is hard to get local channels in the mountains unless you live in a big city (ours is a population of 7000) or go with Dish Network.
So we decided to do just that and switch from Direct to Dish Network on Sept. 1. Direct TV is now trying to charge me an early disconnect fee even though I had them for over a year and never once received or signed any paperwork with Direct TV. This was all done through Verizon. How can they charge for something I never signed or agreed to? Or for that matter was ever informed of from Direct TV or Verizon upon hook-up.
Any other suggestions to make them stand up and stand behind their word?
Ricky Davis
Marengo Iowa
I will not reffer to anybody. I just waiting my contact expierd.
I will not reffer to anybody. I just waiting my contract expired.