3 bags lost
Complaint
Bjinno
Country: United States
I recently traveled with Continental Airlines, and they lost 3 bags - 2 mine and one of my friends bag. I know these days every airline seems to have an increased number of lost luggage cases. However the way they handled the situation was totally unacceptable.
We received our bags only five days later and had to buy some items that we were missing.
We received our bags only five days later and had to buy some items that we were missing.
Comments
I purchased tickets on COPA airlines with my hard earned money and had my trip ruined due to horrific service on behalf of the airlines. I am a long time customer and one pass member.
I am demanding a refund of the price paid for my airline tickets or 35,000 frequent flyer miles charged to my account.
The cost of the air fare was $649.34
Airline Confirmation Number A2KEVN
On flight from San Jose, Costa Rica to Panama City, [COPA Airlines CM 381], there were seemingly meaningless delays. First the gate was changed at the San Jose airport. Then the passengers were held at the gate far beyond boarding time. When I finally was aboard the airline it was obvious that the plane was late. I asked the stewardess if I was going to miss my connecting flight. She responded, “No Sir you should have no problem.” Upon arrival in Panama City, the flight made the passengers stand in place inside the plane for excess of 20 minutes before opening the door. I sprinted across the Panama City airport. By the time I got to my connecting gate my flight to Medellin, Colombia had left. I was obviously angry. The attendant at the COPA gate rescheduled my flight for 8:00 at night. He claimed he would offer me a free lunch but never did. The attendant refused to provide me with a Continental Airlines customer service telephone number. He stated that all issues must be done via email. I asked where the manager was. He said that no managers would be available in the building until 5:30 PM. I called my Continental One Pass representative. She also stated that any complaints must be submitted via email. I asked for the email address but she could not provide it. The lady promised to send me the email address. She never did. Finally, around 7:00 PM a manager showed up. His name is Victor Sanchez. He was rude and offered zero assistance. He also refused to provide an airline customer service number. What exactly you pay this man for escapes me. If and when he is available for work he does not seem to so anything. I will have to report to Frequent Flyer magazine and JD Power and Associates this “barrier of secrecy” that prohibits a customer from speaking to a live human being regarding a complaint. In the mean time, I was forced to sleep in a corner on the floor of the airport for the day. My contacts where left waiting at my arrival destination. They had to spend an extra 30 dollars on taxis and their entire day was ruined.
Then again on 11/24/2007 my return flight from Medellin to Panama City, COPA Airlines CM612, There was another disaster. The flight was arriving very late at the gate at Medellin airport. I asked the attendant the reason for the delay. She refused to answer and ordered me back in line. I understand security precautions. That is no reason to behave as if the airline is in control of some nazi-like police state. This is an odd form of customer service in my estimation. Once boarded on the airline the stewardess were equally as rude. My seat was broken and would not remain in the up-right position. I had an emergency exit seat. I was not asked if I was willing to open the doors in the event of an emergency. My in flight meal tray was not collected and food fell all over the floor upon landing. Again, we were left standing in the landed airplane for about 20 minutes. Finally, the passengers had to turn around and exit via the back of the airline. I arrived at my gate at Panama City and again my connecting flight to San Jose had left. My pending dinner date had to be cancelled. I proceeded to the customer service gate and it was mobbed with only one young lady working there. Again, I located Victor Sanchez. He only stated that they did not have enough personnel to add a second person to the customer service booth. He was useless a second time. Finally, I was placed on another flight and arrived in San Jose late that night. My plans were ruined because of your airline. This is NOT WHAT I PAID FOR!
I am waiting for an explanation and response.
Sincerely,
Edward Wigglesworth
I was on flight 5828 flying from Houston-Bush Intl to Louisville, KY on May 5, 2009. The flight left Houston at 7:00 PM. The flight was full and the flight attendant needed two seats for a lady and her infant. Initially, she asked for volunteers to give up their seats. Two gentlemen offered their seats to the attendant, but she got distracted with another passenger a few rows back. When she returned, the same two gentlemen again offered their seats. Although she was standing right beside them, she acted like she didn't hear them. They both stood up to find other seats. When they did, she loudly proclaimed that there were two seats in the back of the plane and "they could just fight over the seats". She then began to complain to everyone in ear-shot of her voice that they had bad attitudes.
As one of the gentlemen was going to his new seat he looked at me and just shook his head. I laughed in empathy and shook my head too. The flight attendant saw me and asked me what my problem was. I said that the two gentlemen had twice volunteered their seats. The attendant said that was not true, and that they both had bad attitudes. I responded that she was the only one with a bad attitude.
She then accused me of interfering with her job. At this point I had had enough and asked for her name or badge number. That pushed her into the stratosphere. She yelled for a gate attendant, who was on the plane for some reason. When the gate attendant came back to us, the flight attendant proclaimed that I was being VULGAR, and interfering with her job, and threatened to have me escorted off the plane.
Fortunately, the gate attendant interjected enough sanity into the situation for the flight attendant to leave. But not before defaming me and the same two gentlemen.
I have flown for years on business - I had > 1 million miles on US Airways and I have never had a bad experience with any flight attendant on any other airlines. To the contrary, it's usually the attendant taking the gruff from the passenger.
Needless to say, I will not fly Continental Airlines in the future and risk running into this flight attendant again.
Warren J. Smith
waste of my time and money. I for one will NEVER fly with them again