Deactivation of Recipes service
Complaint
Thirupathirajan K
Country: India
Hi,
My AirTel prepaid number is 9566594672. I did not activate RECIPES Service, and still i am getting SMS from AT-AIRINF everyday and 3 Rupee is deducted from my account. The sms is as follows : "You have been renewed for RECIPES subscription service from AIRTEL. You have been charged Rs. 3.0.".
I had called Customer care thrice, and they told that no service is activated on your mobile. But, I am getting this SMS daily from more than two months now. One more strange thing is that there is no option to reply back to that message.
Please deactivate the service as soon as possible.
Thanks and Regards,
Thirupathirajan K.
My AirTel prepaid number is 9566594672. I did not activate RECIPES Service, and still i am getting SMS from AT-AIRINF everyday and 3 Rupee is deducted from my account. The sms is as follows : "You have been renewed for RECIPES subscription service from AIRTEL. You have been charged Rs. 3.0.".
I had called Customer care thrice, and they told that no service is activated on your mobile. But, I am getting this SMS daily from more than two months now. One more strange thing is that there is no option to reply back to that message.
Please deactivate the service as soon as possible.
Thanks and Regards,
Thirupathirajan K.
Comments
This is with reference to your post dated 18 September 2013.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.presence@in.airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@in.airtel.com
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This is with reference to your post dated 18 Sept. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.presence@in.airtel.com
Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
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