Worst Online Retailer

ComplaintsOnline StoresUS Salon Supply

Complaint

0
Jorge
Country: United States
Worst online merchant experience I have ever had. No phone number for customer service, and repeated emails went unanswered. After waiting for two months for my order, I wrote them one final time to cancel. Each time I wrote them I was issued a ticket number auto-generated by the system. Numbers 367714 and 358406. But never got any actual response.

Ordered from another company and had my product within a week. Now a full week after that they have charged me for the purchase. Finally my credit card company supplied me with a phone number for them. Spent a good hour on the phone with what sounded like a beleaguered customer service station located abroad. Very difficult to communicate with them. When I shipped the product back to them they had the audacity to offer me store credit only. Promptly filed a dispute with my credit card company. Don't waste your time. Stay away.

Comments

  • 0
    Bill
    I completely agree, I just had a nightmare experience with them as well.
    You can read more about my experience at:

    http://www.complaintsboard.com/complaints/us-salon-supply-false-advertising-not-willing-to-fulfill-order-c611662.html

    It is also important to know that they are known as Beauty-Direct on Buy.com

    Here is a link to their BBB page

    http://www.bbb.org/western-michigan/business- ... zoo-mi-38134454
  • 0
    Tony
    I agree, these bozos are the worst, They don't answer call and you can try to connect with ANYONE on their phone tree and no one exists!!
    Avoid at all costs!!
  • 0
    Rachel
    Had a horrible experience with them last year when I ordered 7 nail polishes for gifts for my friend's bachelorette party. Three weeks after I made the order and still hadn't received the items (nor had I received any confirmation that the order had even been placed), I called the company and was told they had no record of my order. I assumed it was just a mistake or an internet glitch when I made the order. Since the bachelorette party was approaching I decided to just order the nail polishes from the Essie website (and they arrived within 3 days).

    ;Maybe 2 weeks after the bachelorette party (late August 2012), I received an email from US Salon Supply saying that the nail polishes I ordered were still on backorder and would be another 3 weeks or so. I immediately called to tell them there was a mistake, that I was told that order hadn't gone through and I no longer needed the items. But, I was unable to get through. I called 10+ times a day trying to get an answer and also emailed numerous times. NOTHING. Sure enough, a few weeks later I received a package with the nail polishes I ordered and sure enough my credit card had been charged. I tried a few more times to get through to the company but I was never able to speak with anyone. I ended up filing a complaint through my bank and canceling my credit card since these scumbags had the numbers. NEVER would I even consider ordering from them as their business is a complete scam. Don't make the mistake of purchasing from them!!!

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