ONLY COVERED MY CAR ONCE
Complaint
Lavella Benton
Country: United States
Consumer direct warranty ONLY COVERED MY CAR ONCE OR TWICE since I've had it. Every time after those two times they wouldn't. The two jobs that they covered was under $1,000. I've since tried to have them cover 3 other jobs on my 2001 Chevy Camaro and now older and needing bigger and more expensive work done, like the DIFFERENTIAL just for an example and they tell me now I don't have enough oil changes. When I got the other two jobs done; my window motor and water pump, under $500.00 with the same amount of oil changes year, they denied me. The mechanics that I've taken my car to will not accept the warranty, because they complain about NOT GETTING PAID!!! I would like my money back for all my monthly installments that I've paid into this SCAM of a WARRANTY SERVICE OR I'm taking you to court. I pay my monthly bill on time all the time!! I want out of the contract and money's that is due me for what I've put into your service and never getting any service back!!!! I've been with you since 12/88 to present and only got 2 jobs approved, this is crap!!!!
Comments
Absolute Auto Protection sold me a warranty for $2500 with a $160 down and 18 monthly payments with Consumer Direct Warranty (CDW). When I needed to use the coverage, they declined my claim saying I did not maintain my vehicle. All my records were up to date and sent to them with all the correct maintenance. My service agent at Folsom Ford here in CA said he has had nothing but problems with CDW, and said they were hard to work with and very rarely pay out. He said they only pay out it seems when the repair is under $200, so they can still continue to collect your money!
I had been making payments for 10 months, only had driven 5000 miles, had two oil changes and one regular maintenance service. Ford said this company is a scam and committing fraud.