This is a rip-off company....!!!!!!
Complaint
Diana
Country: United States
The advertising Agents from AT&T Yellow Pages (AT & T Yellow Pages 101 Spear Street San Francisco, Ca 94105) contacted me several times by email and phone, soliciting my business and asking me to advertise online at www.yellowpages.com as well as in the Yellow Pages book.
• One of the agents, called me on June 27, 2008, about online advertising with www.yellowpages.com, Before explaining the fees, the agent voice verified my authorization about advertising online with AT & T. During the recording I realized that the fee that I am agreeing to is $455.80/month- so obviously I said that I do not want to advertise if I have to pay so much money. So the agent told me off records that she is going to offer a lower plan, and that I actually don’t have to pay for it, until I have actual leads signing up for my service online. This offer, sounded really appealing to me, however I told the agent that I do not want to start the advertising program until I see the actual contract. She said O.K. and said to authorize the advertising, and then take care of the rest. I never received a contract. (I only received it, when I contacted Steve Gaynes, (another agent), and asking him to cancel my advertising with Yellow Pages. I signed it and wrote CANCEL on each page and faxed it back, requesting cancellation.)
• Steve Gaynes and another agent (she said her name is Sherita), are working at the same company, but looks like they are competing agents. In my case Sherita signed me up for online advertising (www.yellowpages.com ) and Steve signed me up for advertising in the Yellow Pages book. The way both agents were communicating with me, was very confusing….
Concerns:
• I never received any contract/bills from AT&T by mail, as I was promised. I kept getting continuous calls from similar agents who were trying to sign me up for their advertising plans. I told them that I am not interested, and during one of the conversations it turned out that the contract that I faxed was disregarded, so the cancellation did not go through. So now, the AT&T kept sending Invoices to a wrong address. (which I never received!) During one of the phone conversation the customer service representative, apologized for messing up the address, but she continued on the “excited” tone to congratulate me about being a customer with AT&T….(I never felt like one of their customers)
• Voice verification was done a few times, so it’s quite confusing to what I am actually agreeing. I agreed to start the program, but I never agreed to pay, because I was told that I will receive the printed contract, so I could make up my mind about the further steps.
At this point:
• I contacted an Attorney, he wrote a letter disputing the charges with AT &T. The attorney asked the company to mail a decision within 10 days. AT &T never followed up on that letter.
• Then I contacted San Francisco Consumer Protection. As a result I was supposed to receive a call from one of the AT&T agents to nullify the charges. Instead, they keep telling me that I still owe the amount. Almost each week they are increasing the amount that I owe.
• I believe that this issue deserves to be investigated and merits to be a class action.
• One of the agents, called me on June 27, 2008, about online advertising with www.yellowpages.com, Before explaining the fees, the agent voice verified my authorization about advertising online with AT & T. During the recording I realized that the fee that I am agreeing to is $455.80/month- so obviously I said that I do not want to advertise if I have to pay so much money. So the agent told me off records that she is going to offer a lower plan, and that I actually don’t have to pay for it, until I have actual leads signing up for my service online. This offer, sounded really appealing to me, however I told the agent that I do not want to start the advertising program until I see the actual contract. She said O.K. and said to authorize the advertising, and then take care of the rest. I never received a contract. (I only received it, when I contacted Steve Gaynes, (another agent), and asking him to cancel my advertising with Yellow Pages. I signed it and wrote CANCEL on each page and faxed it back, requesting cancellation.)
• Steve Gaynes and another agent (she said her name is Sherita), are working at the same company, but looks like they are competing agents. In my case Sherita signed me up for online advertising (www.yellowpages.com ) and Steve signed me up for advertising in the Yellow Pages book. The way both agents were communicating with me, was very confusing….
Concerns:
• I never received any contract/bills from AT&T by mail, as I was promised. I kept getting continuous calls from similar agents who were trying to sign me up for their advertising plans. I told them that I am not interested, and during one of the conversations it turned out that the contract that I faxed was disregarded, so the cancellation did not go through. So now, the AT&T kept sending Invoices to a wrong address. (which I never received!) During one of the phone conversation the customer service representative, apologized for messing up the address, but she continued on the “excited” tone to congratulate me about being a customer with AT&T….(I never felt like one of their customers)
• Voice verification was done a few times, so it’s quite confusing to what I am actually agreeing. I agreed to start the program, but I never agreed to pay, because I was told that I will receive the printed contract, so I could make up my mind about the further steps.
At this point:
• I contacted an Attorney, he wrote a letter disputing the charges with AT &T. The attorney asked the company to mail a decision within 10 days. AT &T never followed up on that letter.
• Then I contacted San Francisco Consumer Protection. As a result I was supposed to receive a call from one of the AT&T agents to nullify the charges. Instead, they keep telling me that I still owe the amount. Almost each week they are increasing the amount that I owe.
• I believe that this issue deserves to be investigated and merits to be a class action.
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