fraud
Complaint
Charles Bendig
Country: United States
I was sold call tracking several years ago. Since that time I have an ongoing problems with people calling the office, the telephone ringing, and when we pick up the receiver, the call hangs up.
When I notified the people at yellow pages, they insisted that their call tracking system never failed and was 100% reliable. I then called AT&T to find out if there was something wrong with the AT&T phones; a technician came out several times, and assured there was nothing wrong with the phones; but the calls continued to drop.
I finally looked at the YP.com computer summary showing call history under the call tracking system, and learned that in addition to dropping calls, many calls were completely unanswered in the call tracking system.
Over the last two years (2015-2016) I have had little business from the Yellow Pages. I was never told that the call tracking would reduce the relevance of my website, and substantially damage my Internet Marketing efforts outside of yellow pages.
I was also told by YP representatives, that many of the calls coming in through call tracking were the result of my YP advertising. I’ve since learned this is false, and much of the call traffic was unrelated to any advertising by yellow pages.
I believe I have lost major business over last three years because of the fraud by the Yellow Pages relating to its call tracking system, the reliability of its call tracking system, and substantial interference with my clients trying to reach me using these phony numbers.
In an effort to save my business, I have hired an independent consultant to assist me with Internet Marketing, I’ve completely changed my telephones eliminating AT&T, and I’ve stopped paying my yellow pages bill and they’re getting ready to sue me in Dekalb County, Georgia under a choice of forum clause in its contract. Although my new case inventory has dropped since the implementation of this call tracking, it is difficult to state the precise amount. At a minimum, I believe I am entitled to restitution of all amounts paid for advertising where call tracking was used instead of my correct telephone number based upon the compelling evidence of the call tracking failures, and the call tracking reducing the relevance of my web page advertising due to the use of competing complex multiple telephone numbers.
When I notified the people at yellow pages, they insisted that their call tracking system never failed and was 100% reliable. I then called AT&T to find out if there was something wrong with the AT&T phones; a technician came out several times, and assured there was nothing wrong with the phones; but the calls continued to drop.
I finally looked at the YP.com computer summary showing call history under the call tracking system, and learned that in addition to dropping calls, many calls were completely unanswered in the call tracking system.
Over the last two years (2015-2016) I have had little business from the Yellow Pages. I was never told that the call tracking would reduce the relevance of my website, and substantially damage my Internet Marketing efforts outside of yellow pages.
I was also told by YP representatives, that many of the calls coming in through call tracking were the result of my YP advertising. I’ve since learned this is false, and much of the call traffic was unrelated to any advertising by yellow pages.
I believe I have lost major business over last three years because of the fraud by the Yellow Pages relating to its call tracking system, the reliability of its call tracking system, and substantial interference with my clients trying to reach me using these phony numbers.
In an effort to save my business, I have hired an independent consultant to assist me with Internet Marketing, I’ve completely changed my telephones eliminating AT&T, and I’ve stopped paying my yellow pages bill and they’re getting ready to sue me in Dekalb County, Georgia under a choice of forum clause in its contract. Although my new case inventory has dropped since the implementation of this call tracking, it is difficult to state the precise amount. At a minimum, I believe I am entitled to restitution of all amounts paid for advertising where call tracking was used instead of my correct telephone number based upon the compelling evidence of the call tracking failures, and the call tracking reducing the relevance of my web page advertising due to the use of competing complex multiple telephone numbers.
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