Badly Run Club
Complaint
Jade Poisson
Country: United States
I can't believe I'm even giving this club 1 star. It deserves NONE. I am a previous employee of Lifetime Fitness who recently quit after 2 years of working there. Although I was not in a manager position at the club (I was a lifeguard), I got to observe all of the horrible things going on firsthand at there. When I first started working there, I thought it was great that I got a free membership along with working at the club. My whole family had been members there since it opened in our town.
One of the very FIRST thing I noticed was the bad morality and ethics of the club. The sales guys will walk around with families giving them a tour and give them totally wrong information. They say the pool is open 24/7 to kids and adults, which is not true. Then members come and take it out on the lifeguards for enforcing rules. Our pool was always FILTHY i will admit that. Unfortunatley our manager (I had 4 while working there for 2 yrs) is a Member Activites girl who has no idea how to run a pool. She frequently brings her daughter into work, can you get any more unprofessional?
We don't have a permanent maintenence guy so our stuff (whether its in aquatics or not) rarely gets fixed. Instead we have to share him with a club that is a 30-45 min car ride away!
The lifeguards who I worked with were horrible. They thought they could just sit on their butt and do nothing. Many times they would come in hungover. On a few occasions some even came in drunk or high! And my boss was rarely there for her scheduled shift so there was nothing I could do.
I would try to call the General Manager of the club down a few times (because members were complaining) and it would take him sometimes more than 30 min to get down to the pool! By that time the members were on there way to cancel their membership!
Also, and this was a big one. It was widely known that certain employees and Dept. Heads of the club were sleeping around! And these people had families! People would just tell me that was the "real world". I am APPALLED!
Frequent times cleaning out the spas I would find USED condoms! Things I would find in there would make me nautious. As a lifeguard, I can understand cleaning the pool, but we were made to scrub toilets, fold towels, and cater to the member's every need. This would be fine, except it was NOT in my job description when I got hired. I brought this up to my boss, and she said that if I felt that way I could just quit, because she had so many other lifeguards to hire! She threatened me, regardless I did not quit because I needed the job. I was also paid $8/hour starting off and was told I would get a raise in April (I was hired in July). No raise EVER happened after working there for 2 yrs.
Many lifeguards would call in "sick" and not show up for their shift. They would not get punished by our boss at all! And in turn, we would have one less lifeguard for the day, which would make it extrememly hard to keep the members safe (in the summer there would be up to 100+ people JUST in the pool) and the pool deck clean. I have been left outside (in 115 degree heat) for almost 2 hrs. We are supposed to be out there for 1 hr max in the summer.
About my 4 different managers. The first one was fired because she was stealing money from the club. The second one walked around the pool deck and flirted with members while his PREGNANT girlfriend sat on a chair and tanned. Our 3rd boss was another members activity girl who would make us do ridiculous chores if all of OUR cleaning was done. (like go upstairs and clean the workout equipment etc) There is a whole department for cleaning at Lifetime Fitness (called Operations) this is THEIR job, not the lifeguards!
Also, many of the club's sales guys and dept heads are clueless about the pool hours and rules. The front desk would tell members that the pool was open till 8 pm, when it really closed at sunset. Members would come with their kids and be FURIOUS.
I don't blame ANYONE for canceling their membership to this club. It is run by BAD people who only care about money. They could care less about members. I encourage anyone who is reading this to go right now and cancel your membership. Don't give Lifetime Fitness your money, because they clearly do NOT deserve it. This place is filthy and disgusting.
One of the very FIRST thing I noticed was the bad morality and ethics of the club. The sales guys will walk around with families giving them a tour and give them totally wrong information. They say the pool is open 24/7 to kids and adults, which is not true. Then members come and take it out on the lifeguards for enforcing rules. Our pool was always FILTHY i will admit that. Unfortunatley our manager (I had 4 while working there for 2 yrs) is a Member Activites girl who has no idea how to run a pool. She frequently brings her daughter into work, can you get any more unprofessional?
We don't have a permanent maintenence guy so our stuff (whether its in aquatics or not) rarely gets fixed. Instead we have to share him with a club that is a 30-45 min car ride away!
The lifeguards who I worked with were horrible. They thought they could just sit on their butt and do nothing. Many times they would come in hungover. On a few occasions some even came in drunk or high! And my boss was rarely there for her scheduled shift so there was nothing I could do.
I would try to call the General Manager of the club down a few times (because members were complaining) and it would take him sometimes more than 30 min to get down to the pool! By that time the members were on there way to cancel their membership!
Also, and this was a big one. It was widely known that certain employees and Dept. Heads of the club were sleeping around! And these people had families! People would just tell me that was the "real world". I am APPALLED!
Frequent times cleaning out the spas I would find USED condoms! Things I would find in there would make me nautious. As a lifeguard, I can understand cleaning the pool, but we were made to scrub toilets, fold towels, and cater to the member's every need. This would be fine, except it was NOT in my job description when I got hired. I brought this up to my boss, and she said that if I felt that way I could just quit, because she had so many other lifeguards to hire! She threatened me, regardless I did not quit because I needed the job. I was also paid $8/hour starting off and was told I would get a raise in April (I was hired in July). No raise EVER happened after working there for 2 yrs.
Many lifeguards would call in "sick" and not show up for their shift. They would not get punished by our boss at all! And in turn, we would have one less lifeguard for the day, which would make it extrememly hard to keep the members safe (in the summer there would be up to 100+ people JUST in the pool) and the pool deck clean. I have been left outside (in 115 degree heat) for almost 2 hrs. We are supposed to be out there for 1 hr max in the summer.
About my 4 different managers. The first one was fired because she was stealing money from the club. The second one walked around the pool deck and flirted with members while his PREGNANT girlfriend sat on a chair and tanned. Our 3rd boss was another members activity girl who would make us do ridiculous chores if all of OUR cleaning was done. (like go upstairs and clean the workout equipment etc) There is a whole department for cleaning at Lifetime Fitness (called Operations) this is THEIR job, not the lifeguards!
Also, many of the club's sales guys and dept heads are clueless about the pool hours and rules. The front desk would tell members that the pool was open till 8 pm, when it really closed at sunset. Members would come with their kids and be FURIOUS.
I don't blame ANYONE for canceling their membership to this club. It is run by BAD people who only care about money. They could care less about members. I encourage anyone who is reading this to go right now and cancel your membership. Don't give Lifetime Fitness your money, because they clearly do NOT deserve it. This place is filthy and disgusting.
Comments
The club management are bunch of gangs and lots of them are racists.
Many times they gang up on minorities and get rid of them.
It's about time for the DOJ and the Union county prosecutor to investigate.
She was Humiliated yelled at shouted at and treated in a degrading sarcastic manner publically in front of many members and over lookers from the 2nd floor. This just because my wife did not have her membership card with yesterday and the 1st time since she joined the club. Your staff showed impatiens and exaggerated sarcasm when your staff could not understand my wife French accent. We are extremely embarrassed how degrading Lifetime Fitness became toward us. It certainly demonstrate the caliber and type of staff your company employ.
On the second floor by the weight room when both I and my wife were working out, Susan the trainer walked by and deliberately stared at her directly in the eyes ( again) in an attempt to intimidate her. Such continuous gesture every time my wife visits the club is Alarming and perhaps suggests that is deliberate and on purpose.
On Friday January 19, 2015 on about 9:00 am when I walked in to the club your team member at the front desk sarcastically after I scanned my card she told me " you are here all the time what's up with that? you should just get a job here and get it over with"
Since both incident are back to back it's obvious that the acts of harassments has been accelerated to a different level and becoming alarming and to perhaps suggest that you staff are interfering with the quality of our lives.
As the result of these latest event, we are deeply concerned and alarmed. In that we ask a full investigation. My wife and I will be available for your attorney's for questioning.
J
Let's start off by saying the facility other than being super dirty is great. The pool is closed time to time because of human feces. Half the people have ring worms highly contagious by the way. I can't believe a trainer could train someone with a tank top on showing excessive ring worm rash without considering other members. The employees their are extremely judgmental they are all jealous of people who actually get results. Everyone working their is related in some way either they are family or they are screwing each other. Oh and they are literally having sex in the facility. The trainers have no results what so ever I been there three years and they have not changed and neither has there clients. If you want to pay for someone to just stand there and tell you to jump up and down be my guest and if you think you will get any results you are mistaken. Some trainers are on steroids and still have no gains and you know who I'm talking about. The guy with all the massive pussing zits on his back and this trainer still wears tank tops omg!!! I seen his zit explode all over the machines gross. If you are not part of there little cliq and get results they will hate you and judge you because they are extremely jealous. The trainers just want your money for doing nothing and they will literally come up to you and ask you for money while your working out. The locker rooms are filthy their has been an incident where a women has taken a [***] in the shower!!!! Is this where you wanna bring your kids?! If you are successful the employees will keep nagging you about what you do, how you can afford coming here and how you have so much time to be here, so annoying. I can't believe the amount of drama at this place and this is all because of a woman named Ashly who literally is the worst manager I have ever seen. She is a lier and extremely fake. All she does is run around doing nothing and acts as if everyday is bring you child to work day. If you have to speak to her she is nowhere to be found someone has to call her because she's at the child center with her kids. Now let's talk about the members, some member literally come there to socialize as if this is a social club. They will stand there and watch you workout and talk about you. How rude is that ? If your a pretty girl get ready for all the old men to come up to you and give you inappropriate compliments and if you reject them they will hate you. This also goes for the trainer there they will violate you and ask you over and over to train you on a specific part of your body like your butt. I find that very inappropriate! If they see you getting results they will accuse you of using steroids because they don't believe you can get results from hard work and dedication, so they kick you out I have seen this happen to members there. What they can do to improve this club is train the employees to be less judgmental, jealous and establish some boundaries in regards to employees dating. I have seen one of the employees go up to a couple telling them not to kiss In front of other members. I was shocked!!!! Who are you to tell someone not to kiss mind your own business and How can you say this when trainers are kissing each while on the clock. Also, why is there a guy cleaning the women's locker room when their are children in the locker room? This is a shame what a great facility only ruined by untrained employees and management. You can try and go there and avoid all this as much as you want and mind your own business as I have tried but drama will find you !!! If the employees don't like you they will follow you and harass you until they find a reason to throw you out.