Replacement

ComplaintsFurnitureSpring Air Mattress

Complaint

0
PMoore
Country: United States
I had the same issues with sagging mattress and poor "no" customer service.  Company went bankrupt - warreny company as well.  Its all a scam.  I DID CALL JCPENNY Customer Service (Where I purchased my mattress) and they were aware of the Spring Air issues - they no longer carry the brand but they told methey would honor Spring Air Warrenty to protect their customers.

They ARE REPLACING MY MATTRESS WITH ONE OF EQUAL VALUE (SEALY OR SERTA BEAND - DELIVERED AT NO CHARGE.

JcPenny is a cut above other companies in my book - you may want to try your vendor.....Jan 2010

Comments

  • 0
    N.K.
    Did you have to succumb to the "string test" in order to have your mattress replaced by JC Penney?
    I'm having a problem with my Spring Air "Four Seasons bed...they - being LEEDS is telling me that they won't replace it because it's only sagging 1-1/8" inches and that they would only replace it if it Sags 1-3/4"....it's what - a 3/8 difference!  Basically my mattress is 64% to the defective marker.
  • 0
    F.E.
    | 1 reply
    During this economy many businesses are struggling. Some are failing. How exactly do you come to the conclusion that a business closing and bankruptcy is a scam? Customer service people cannot answer phones or help anyone when they have lost their jobs. It is not a scam, it's reality.
    • 0
      David replies to F.E.
      Reality of spring air warranties is it is a scam! Replaced mine with a Matress that had been folded and caressed. Still have not made it right. Started process 2 months ago. SCAM
  • 0
    LOMAH
    SA struggles to make a good mattress.  They were a SCAM outfit for sure...scam warranty to cover their worthless mattresses.  Your opinion is BS FE

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