Poor Leather Upholstery Work on Special Order Furniture

Assured by four furniture stores that England was a quality furniture maker owned by La Z Boy. $3500.00 and a reasonable 30 days later my sofa and chair were delivered without the decorative nails/tacks, a back cushion 1.5" shorter than the other two back cushions on the three cushion sofa, back cushions attached so high on the back of the sofa frame that the cushion bottome bowed upwards and did not meet the seat cushions. Leather was stretched improperly with no smoothing so there were large wrinkles to force fit the frame. There was a scuff and tear in the leather. I suppose that could be from England or the transport or the delivery. No one is accepting responsibility. My furniture store sent an England repairman out to assess the issues. He quietly contemplated it, took pictures and said he would not attempt to repair the furniture as it would take too long to fix it. Mind you this is brand new unused furniture. My furniture store said England would not allow them to return it. They re-ordered another set assuring me England was a good company. Another 30 days passed and the new set arrives. This time it has the decorative nails/tacks (yay!) but the same improper stretching and wrinkling of the leather to force fit the frame, back cushions bowed with too high attachment to the back frame so that the zipper welt can be seen where the back cushions do not meet the seat cushions. One back cushion is sewn on with a lean, one squared corner and one very rounded corner as though they ran out of leather. And, another scrape on the leather. Even the delivery men were astounded and took pictures. Not believing both sets passed quality control I attempted contacting England. I could not find contact info online. Next, I contacted La Z Boy and was given a Case number and was requested to write up my issues and send pictures. I sent pictures of both sets of furniture with my written issues. It has been 2 weeks and all I know is that my case is "in review" and repairs will have to be paid for. DO WHAT???? DID I READ THAT CUSTOMER SERVICE REPLY CORRECTLY???? I have to pay for repairs to brand new furniture that their warranty covers? I am astounded. THIS IS A WARNING TO FURNITURE BUYERS. I am seriously considering driving the 2 hours to Murfreesboro, TN to La Z Boy Headquarters and creating a media sensation at the front entrance. If that does not get response I plan to buy stock and take my story and pictures to a stockholders meeting. Surely stockholders will not let England continue making shabby leather furniture. THIS IS OUTRAGEOUS! ENGLAND FURNITURE IS AWFUL. THEY DO NOT HONOR THEIR WARRANTY ON WORKMANSHIP AND THEIR PARENT COMPANY (LA Z BOY) SUPPORTS THEM IN THIS. SHAME ON THEM! SHAME ON THEM!