Credit Card fraud
Complaint
George Harper
Country: United States
I purcased a "special offer" from this company in June 2009. I cancelled the account, but they sent an unsolicited order within 10 days of the original shipment. I called the company and repeated my cancellation order.
I heard nothing more from them until I recieved a notice of a charge of $79.00 on my credit card that I had not authorized. The charge is probably for a shipment which I did not order, and was made using secure information without legal authority.
I heard nothing more from them until I recieved a notice of a charge of $79.00 on my credit card that I had not authorized. The charge is probably for a shipment which I did not order, and was made using secure information without legal authority.
Comments
http://www.bbb.org/chicago/business-reviews/p ... ton-il-36000239
"...
BBB Rating for Peel, Inc.
Based on BBB files, Peel, Inc. has a BBB Rating of D+ on a scale from A+ to F.
Reasons for this rating include:
1500 complaints filed against business
Business has failed to resolve underlying cause(s) of a pattern of complaints.
Consumer complaints allege undisclosed or unauthorized charges, lack of clearly disclosed shipping and/or membership fees, and deceptive advertising. Consumers further allege receiving multiple orders of merchandise that has not been ordered and/or authorized, and subsequent difficulties obtaining refunds.
Furthermore, many complainants allege purchasing posters from posterpass.com at a particular price, and report having been charged a much higher price and allegedly unknown fees for the transaction.
..."
$2.00 package to try their coffee and was to come with 2 thermal coffee
cups. I though this seemed great. I decided, after reading further,
cancel. I even received an email with a confirmation number stating that
it had been canceled.
Even after this, I found another charge on my card for $38.95, just 2
days later. I immediately called the company and complained that a trial
isn't a trial unless you can actually experience the product before
deciding you want more. By the end of the call they agreed to refund my
card and directed me to refuse the package coming.
The refund didn't show up on my card so I called them back about 2 weeks
later. At first the rep said they hadn't received the package back, then
a little later said they did. He also told me it would take around 4-6
weeks to get my credit, so I waited. Nothing was ever refunded.
Okay, so to top all of this off, just this past week (11/24/2009, a
$79.00 charge shows up on my Paypal account. Imagine my surprise when I
saw this. The great thing is that I had kept the original cancellation
email and disputed the charge with Paypal. I also had to pay a $34.00
stop payment fee with my bank. It did get reversed by Paypal and I had
to hot card my debit card.
This type of thing should never happen, and I'm amazed that a company
such as this is allowed to continue on stealing people's money.
So, now with the $38.95 charge in June and the cost of a stop payment
fee of $34.00, I am out $72.95.
anyone tried to call them recently? as of a couple of weeks ago, you couldn't talk to a human, you could only leave a message. as of today, can't even leave a message: voice mail box is full.
I am out $116.85 (three returned coffee shipments of $38.95).