consumer electronics

One month to the day after my warranty expired, my LGHDTV mainboard fried. I left 3 messeges for the manager who never returned my call. I called the service department with my issue and they scheduled a service call for the following week. FYI: You can take your TV into the store and they will give you a repair estimate for a fraction of the cost of the service call. The technician was there for 2 minutes before telling me the mainboard needed to be replaced. DUH, I told them that on the phone. I asked for a receipt for my payment of $107 (service fee for 2 minutes)He informed me he didn't have a receipt but offered to mail it to me. I offered to follow him to the drug store so he could make me a copy of his work order showing that I paid in full. He exited the store without my receipt because the store charges 10 cents to make a copy and he said that it was not his responsibility. In order to get a receipt for my payment, I had to leave my house, drive to the store and pay 10 cents to make a copy. UNBELIEVABLE! I immediately drove to Conn's and asked for the manager who did never called me back. An employee told me the manager would be right with me. I was left waiting a little too long so I walked up behind the manager and found him playing with a radio. I sked him if that radio was more important than a customer? I explained my problem with the TV and asked him to help me. He had someone call me to tell me there wasn't anything they could do since I didn't purchase an extended warranty. You expect a $1000 TV to last longer than a year. The cost for the part: $540 labor: $200 service fee $107. I have left a dozen messeges in the corporate office for the escalations manager and with 2 different regional managers in Houston. No return calls. I spent $5000 last year at Conn's and thousands more over the last 15 years, but I will not never again make a purchase at Conn's, not even a toaster. If you are looking for quality merchandise and quality customer service, shop anywhere but Conn's.