No response from the Customer Care

ComplaintsTelecommunication ServicesMobily Prepaid Service

Complaint

0
Azharuddin Mohammed
Country: Saudi Arabia
Hi

This is with reference to the above subject I have been trying to contact the MOBILY CUSTOMER CARE continously for the past 3 days but no response,

on 15th March 2011 @ 22:28 hours 5 Saudi Riyals were deducted from my credit balance after that I spoke to one of the call center execvutive to know the reason for deduction he asked me to contact after 24 hours & since then am trying to trace them but no response.

again on 18th March 2011 @ 10:04 hours 5 Saudi riyals deducted from my credit balance & the bloody call center do not respond to my phone call

This is really disgusting am loosing my credit without any reason, it really sucks.

Finally decided to change the service provide & hope this will not be repeated again.

Comments

  • 0
    attia
    | 1 reply
    renew my internet package
    • 0
      Jisan ansari replies to attia
      My redeem cord kya mila h mujhe
  • 0
    Safety Manager JAVED HASAN
    This is with reference to the above subject I have been trying to contact the MOBILY CUSTOMER CARE continously but not getting any response.

    Today (i.e. 22 JUN 2011 @ about 06:00 AM, I found that my 25 Saudi Riyals were deducted from my credit balance for nothing.
    The same happened approximately a month before also. I tried to speak to one of the call center execvutive to know the reason for deduction but no response.

    This is really disgusting & am loosing my credit without any reason, it really sucks.

    Please check and return my credits to my mobile no. 0568086164.
    Hope this will not be repeated again...
  • 0
    Khan
    Hi
     Here I'm regret to inform you that unfortunately I'm the fool customer that
    support you to make your service better & move forward.One side you announce
    lowest call rate & the other side you stolen credit from my account several
    time but I hope you will take a positive action on my request

        So Please deactivate all those program which is the cause of deduction.

                     I'm waiting for your positive support in this matter or
                        otherwise I will change my service.
     Thanks for favour
  • 0
    RASLY PH
    Hi

    Team Mobily what happened your customer care number 1100 I tried last week till not connect I want get internet settings for my number plzzzzzzzzzzzz send my number 0544285396
  • 0
    namas
    I just blocked my pin code and i need to unblock it.Am currently in Africa and find it hard to contact customer care.I need to know the numbers and maybe this would help unlock it.There are some numbers on this SIM card '8996632309125065557'You may contact me through this e-mail 'wmuhammed44@gmail.com'plzzzzzzzzz help its urgent...
  • 0
    zaheer ahmed
    Hello sir, I m Zaheer Ahmed. I m using SIM Mobile 5G internet SIM for three months but now my internet SIM block. Before I used it one month now its not working. I don't what happen in this. I cnt understand where I ill go, but I have not time to go to ur franchise. Plz do solve my problem. I have not another way to open this so kindly do any thing for me.
  • 0
    Md Jameel Ansari
    salam hi i have comp lane to ur company that every weeks 5 s/r take from my account why plz check about this problem if u cant slove this problem i ll cahge my SIM card My MOBILE NO is 0563288640 plz any how slove ok thanks
  • 0
    Choudry anwar aziz
    My credit is being deducted 5Sr each time i charge  whith out any call or sending message. this last time it happened 2 times and my whole 10sr went in waste.my no is 0542054560. if company resposibles check this site hope they can cancel all extra services if active.For the same reason i stoped using sawa sim. thanks in advance.
  • 0
    Abduraheem Puvvattil
    I Abduraheem Puvvattil holder of mobily connection # 0543984832,wish to check with you what is the problem to deduct my credit without calling anybody  or using internet or sms with the same mobile sim?

    Now,I humbly request you,to deactivate all extra services which are [***] money if any service is active.

    I hope you will concern this messege and take action accordingly. Otherwise,I will be compelled to stop using your connection.

    Yours Sincerely,
    Abduraheem Puvvattil
  • 0
    rana
    i cant recharge my card why?
  • 0
    mhod isip yaya
    this is reference to the above subject i have trying to contactthe mobily customer service  but not getting any responce .
           this is disgusting my SIM CARD mobily is TEMPORARY BLOCKED,without any reason and also have cridit 10 s. riyal LOAD,my number is 0547839734 PLEASE CHECK THIS MY MATTER THANK YOU.
     I HOPE YOU CAN SOLVE MY PROBLEM. SALAM
  • 0
    nazrulislam
    00966562747097
    Plzz tell me puk code
    Pin code
  • 0
    manik
    please sir give my mobily sim card puk2 my data sim sireal number 8996613113121158082
  • 0
    mohd - Jisan Ansari
    I lost my puk code of mobily SIM.
    8996632712419732470 it's serial no of  Data card SIM...
    plz reply me my.  jishanjannat@gmail.com
  • 0
    Abdul sathish
    My Mobily internet sim temborary blocked . sim no 8996641213115456833. i want active my sim.
    my email id : sathishbe5@yahoo.co.in
  • 0
    yaseen
    No response to sim card
  • 0
    IBRAHIM
    Hi
    from the past couple of days my internet access is temporarily blocked. Kindly assist me in unblocking the same.
    Mob:0599162691
  • 0
    zafar ullah khan
    me mobile sim no work but its sim is me name and I check mobily office thay say sim is active plz tell me what problem me sim sim no is 8996641214216177162
  • 0
    AAQUIB
    Sir please  tell me my mobily no 0568946915 puk send me

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