Poor Management - Lawrenceville GA

I called the Lawrenceville GA facility and inquired about adding my two exchange students to my family membership. I asked to speak with a manager and was directed to someone named China. I explained that I have two teenage exchange students staying in my house that I am responsible for this year and asked if they could be addded as Junior members to my account. China put me on hold and spoke to another manager. I was told that this was not a problem, simply bring their school enrollment papers and it would be taken care of. Upon arrival, Debbie filled out my paperwork. Once everything was almost done, the membership manager stepped in and said no. He stated they would have to pay seperate memberships of $44 each in order to come with me to the gym. I explained that China had already approved this and he stated she was not a manger, but a front desk team member and had no authority to do so. I told him she had put me on hold for 20 minutes and spoken to another manager over her. I asked to speak with the General Manager. The membership manager left the room and returned stating he had spoke to the GM and this was not approved. I have been in the customer service business for 25 years, once I tell my customers something, I stick by it, even if it was an error on my part or that of my employees. Their is a big difference in my paying an additional $15 and them paying $88. I was provided false information by a representative of this company and I expect them to adhere to their word. You can not tell someone one thing and then jack up the price once they arrive, this is called bait and switch and is against the law. Again, I expect this facility to do the right thing and honor the junior memberships for my two kids for the 10 months that they will be part of my household.