Debit Card Fraud
Complaint
katelvgs
Country: United States
On 3 occasions in the last 12 months my debit card has been hacked. The first time was at a gas station and since then, it's been because of Citi's internal practices. When Citi reissues the card, it has the same opening 12 numbers and is only one or two off on the last number. According to police, this just means that the criminal only has to wait a couple of months (until you're not checking every charge) and then make a couple of attempts to get a charge through. I had to take time off work to go to the bank for on 7/23 - was on the phone getting transferred to Zemphora in Fraud and the line went dead. Big surprise. The agent I spoke to initially on 7/23 about this asked me if I'd loaned my card to anyone, left my card anywhere, was I really sure about the charge being a fraud because it was HIGHLY UNLIKELY that this could happen 2 or 3 times to someone. (flash to the convo with the police - when the bank WON'T redo the FULL DEBIT CARD NUMBER after it has been hacked, there WILL BE more fraud on the account). Went to the bank - he told me how sorry he was and that he'd never seen this happen before. Oh - and I said the credit card number had just changed 1 or two digits and he made sure to tell me it had moved from a 3 to a 9 - that was 6 digits. Citi is a nightmare for small residential accounts. They aren't making any attempt to keep this from recurring and are in fact, blaming me. They don't want small accounts - costs too much to maintain. So they use bad service to drive small residential accounts to alternate providers.
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