Amazon.com sends me to Certegy Payment Recovery
Complaint
Alexa Pagon
Country: United States
I've been an Amazon.com customer for many years and I never had a problem with them.
This May I ordered something from Amazon for my laptop computer. My order was processed and I received the item shortly. A few days later I received a letter from a collection agency named Certegy Payment Recovery. They also called my office with an automated message.
Apparently my credit card had expired and I had not updated the information.
No one from Amazon ever called me, sent me an e-mail or a letter or made any attempt to resolve this issue before handing me over to a collection agency. A simple e-mail or notification that there was a problem with my payment, and I would have taken care of it immediately.
I called Certegy and they told me that they had no information apart from a referral from Amazon of my case. I called Amazon and they told me to call Certegy.
I wrote an e-mail to Amazon customer service 2 days ago but they didn't reply. I closed my Amazon account and I will never use their service again.
This May I ordered something from Amazon for my laptop computer. My order was processed and I received the item shortly. A few days later I received a letter from a collection agency named Certegy Payment Recovery. They also called my office with an automated message.
Apparently my credit card had expired and I had not updated the information.
No one from Amazon ever called me, sent me an e-mail or a letter or made any attempt to resolve this issue before handing me over to a collection agency. A simple e-mail or notification that there was a problem with my payment, and I would have taken care of it immediately.
I called Certegy and they told me that they had no information apart from a referral from Amazon of my case. I called Amazon and they told me to call Certegy.
I wrote an e-mail to Amazon customer service 2 days ago but they didn't reply. I closed my Amazon account and I will never use their service again.
Comments
They hand you right over to a collection before they give you a chance to straighten out the problem. They save a few pennies by doing this, and they don't have to dedicate any staff members to helping you resolve the issue honorably.
The same thing happened to me.
After receiving no information whatsoever from Certegy or Amazon, I wrote to the President of the company "Jeff Bezos" and he passed my letter to an underling to handle. According to this person, Mr Bezos' schedule did not allow for to reply directly to me.
(I guess a 5 year customer is not even worth a form letter from Bezos)
Apart from the fact that there were valid payment methods on my account, Certegy claimed that my bank rejected the payment. This was nonsense. There was a lot of money in my account, and my bank never charged me for a rejected payment fee. Amazon did attempt to charge me an additional $20.00 "check fee" for their mistake. I offered to send Amazon my account statements on three seperate occasions but they were not interested in my proof.
After several heated e-mails, Amazon finally admitted that Certegy enterred the wrong information into their system when they enterred my payment. They abated the $20.00 "check fee" which never should have been charged to begin with, and they offered a rather weak apology for my additional expense, aggravation and frustration.
On top of this, I just received a letter from Certegy telling me that one of their employees illegaly sold my account information, including my account numbers, name, address, date of birth and other data to a marketing company. So now, I am left vulnerable to identify theft and fraud.
Amazon.com could care less about how I have been damaged by them. Their last message to me was "sorry you cancelled you account but we respect your decision."
So a word of warning. If you plan on ordering anything from Amazon.com be prepared to have your account information exposed to possible identity theft. Also be prepared to receive little or no customer service when you have a problem (they don't even post the number for customer service on their website) And be prepared to be sent directly to a collection agency who will send you threatening letters, and call your job a few times a day if they make a mistake processing your payment.
Good Luck all you suckers who keep ordering from them!
First. I'd change my credit card with your issuing company and have them put a note in your file with specific instructions on how they should be contacting you, providing an added layer of security.
Second. Hire a lawyer and file a lawsuit against both Amazon and Certegy for negligence, harrassment, attempted fraud, and as accomplices to these acts.
Third. Obtain a copy of your credit history. Anyone accessing it for illegal or otherwise legal purposes will show an entry i the log files. Then request a copy of the credit inquiry form and all pertaining information thereof from the credit reporting agency.
Forth. From the information from step Third, contact the police and have the appropriate person charged and arrested for attempted fraud, impersonation, utter forged document, and harrassment.
Fifth. File a small claims case against the person from step Third and Forth for the same reasons as in step Forth.
Sixth. Post the incident, with much less clear details, on as many consumer complaint websites as possible.
Seventh. Sit back and wait to hear from your lawyer.
Thank you, but until people learn to stand up for their rights because companies violate them, people break them, and the people try to look the otehr way when they're being reported because they're too lazy to do anything about, unless it happens to them, of course.
Thank you.
TRS Recovery Services
5251 Westheimer Rd
Houston, TX 77210
Attn: Denise Hossler
(800) 927-0599 ext. 7730