Unexpected charges subsserv_fulltrack iplay
Complaint
Rangarajan
Country: India
Dear,
I have an Airtel postpaid conection in Chennai circle. I have been getting a charge for value added charges for the last 2 months(Nov-2012 and Dec-2012) . When I spoke to the Airtel CSR they said charge is for value added services. I told them that I don't want any other value added services.
Today I got my 3rd bill. This bill has Rs 155 as value added services i.e for subsserv_fulltrack. I have never used this service.
Please do the needful.
My airtel No : 9840843820
Regards,
Rangarajan
I have an Airtel postpaid conection in Chennai circle. I have been getting a charge for value added charges for the last 2 months(Nov-2012 and Dec-2012) . When I spoke to the Airtel CSR they said charge is for value added services. I told them that I don't want any other value added services.
Today I got my 3rd bill. This bill has Rs 155 as value added services i.e for subsserv_fulltrack. I have never used this service.
Please do the needful.
My airtel No : 9840843820
Regards,
Rangarajan
Comments
This is to inform you that your concern listed on 07 feb. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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