Cellphone bill for an account I did not open

ComplaintsCellphone ProvidersVerizon Wireless

Complaint

0
Matthew Farrell
Country: United States
On Jan.28,2018 I received a bill from Verizon in the amount of $1,653.34 for Acct. # 098903714700001 which I did not open.  I called on Jan. 30th and spoke with a representative to inform them that I did not open this account.  the representative who transferred me to the fraud department and they took down my information and told me to contact my credit bureaus fraud dept. which I also did.  On Feb. 24th I received a bill from Vantage Collection Agency in the amount of $5309.97 with the above listed Acct. #.  Again I called Verizon Wireless and spoke to Blanca who told me I needed to file a police report.  I don't understand why no one informed me of this the first time I called.  I went to the New Windsor Police Department and filed a police report; however, Officer Ross, told me that it would not be ready until Tuesday, Feb. 27th and we were leaving for Florida on Monday, Feb. 26th.

Comments

  • 0
    Filing a police report is the first step
    | 1 reply
    Dispute the fraudulent account with Verizon and the collection agency, including a copy of the police report.  Under FCRA/FACTA, they are required to cease collection and remove negative credit reporting within a specified time limit of your notification including the police id theft/fraud report.
    In addition, contact one of the credit reporting agencies, and place a fraud alert.  They will notify the other 2, putting fraud alerts on all 3 for 90 days. Get copies of your 3 credit reports, and check for this fraudulent account, or any other errors.  They should provide these for free, due to the fraud notification.
    Dispute all errors with the CRAs, including a copy of your police report to dispute this fraudulent account.
    Send all communications by US Mail, certified, return receipt requested, so you have proof of their receipt.
    • 0
      If you continue to have problems.. replies to Filing a police report is the first step
      If Verizon, this collection agency, or any future collection agency, continues to harass or demand payment for this fraudulent account, or they fail to remove it from credit reports, contact an attorney, since you may be able to sue them for violations of FDCPA or FCRA/FACTA.  You are more likely to get an appropriate response through an attorney or a lawsuit, than on your own, and your attorney can get paid by the defendant if you win, so many attorneys take these cases on contingency. You can find a consumer attorney in your state through www.naca.net

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