Customer Service

I could go on and on, but will keep it short.  I bought an HTC/Hero phone in November which was replaced in January as the paint chipped off.  The replacement phone hasn't worked since I set it up on Feb 3rd.  After contacting a Sprint rep, we were advised to go to any Sprint Store, which we did on Mar 3rd.  3 guys for over an hour couldn't repair the phone.  We were informed to take it to another store across town.  As we were unhappy with that response, we contacted Sprint Customer service when we got home.  20 MINUTES ON HOLD- we get Chris who informed us that our phone has gone bad in less than 30 days and his computer won't accept work-orders for phones that have been activated for less than 30 days.  Huh?  We wouldn't let that slide, as his only offer to help was to tell us to call back in 2 more days.  What?!  So now we insist to speak to a supervisor.  HOLD-HOLD-HOLD-dial tone?!  Call back.  15 MORE MINUTES OF WAITING for Ronald.  Informed Ronald we want a supervisor.  After arguing why for 15-20 minutes get put on hold for 25 MORE MINUTES for Helen.  Ask if she's a supervisor.  "I'm an account manager".  But are you a supervisor.  "I'm an account manager".  What is that?  She handles customers that have stated a desire to drop their service.  Oh, must have been that comment that I should have bought an iPhone!  Explained to Helen that I was a 17 year loyal Verizon customer before coming to Sprint 90 DAYS ago.  I am not to happy to be questioned about my customer loyalty from a company that isn't able to satisfy its customer's needs.  Insist I speak with a supervisor, in which I get put on hold.  15 Minutes and music comes on.  What's this? Recording that the "next available representative will take my call"?  20 MORE MINUTES.  Kevin answers.  We ask Kevin if he is a supervisor.  No.  He's confused.  We start all over.  We are explained some ridiculous policies.  1st, if your phone goes bad WITHIN 30 days of activation, you are NOT eligible for a replacement.  But, I was kindly informed to call back in 2 MORE DAYS & start all over.  2nd, if you have 3 bad phones of the same model, a different model can be chosen.  Does anyone realize how ridiculous both these policies are?  1st policy -- wouldn't it be more obvious in the first 30 days that the phone is a problem, and not the customer just trying to get a phone 6,9,12 months later?  2nd policy -- the fact that a bunch of executives sat in a room and created a policy for multiple bad phones given to one customer is disturbing.  Does it happen that often with Sprint that they had to create a policy?  If Sprint has multiple phones of the same model going bad, shouldn't they consider representing different phone manufacturers?  I have had many years of dealing with bad customer service and have never resorted to an internet complaint, but this has to be the worst case of disrespect to a customer that I have ever seen.  Thanks for the crappy phone and poor service, Sprint.