Bruce Hovland, Ripoff . Con Man : Home Improvement Source.
Complaint
johnsonlynnr
Country: United States
Bruce Hovland, Ripoff . Con Man : Home Improvement Source.
Bruce Hovland was run out of Naples Fl after bankrupting several businesses.
Bruce claims on his site
“operated several service related businesses in my career and know the importance of customer service.”
One of those businesses was a Boat Storage business where I had my boat. Without my being late on any payment ‘ Bruce filed for title to my boat (which is easy to do in Florida if you own a storage co.) and sold it right before going out of business and leaving town. He stole more than 50 thousand Dollars from just me.. He did this to many people before skipping town. He had no experience in construction or design when leaving Naples. He did my landscaping and took care of my boat.
After Bruce ran off owing a lot of people I talked to a mechanic that worked at his boat repair shop located within the storage area and he informed me it was common practice for Bruce to steal good parts off of boats in the storage and exchange them with bad parts keeping a thriving repair business on all sides. .
Bruce has been arrested 7 times in Florida.
He even ripped the graphic on his website from the
Johnny Bravo cartoon.
It took me a lot of years to find Mr. Hovland but now that I have I will share any info I have with you.
Bruce Hovland, founder of the Home Improvement Source. 800-526-2450
located at 30333 US 19 N. in Clearwater, Fl.
bruce@homeimprovementsource.net
Owner at Home Improvement Source
Tampa /St. Petersburg /Clearwater, Florida Area
Building
Bruce Hovland was run out of Naples Fl after bankrupting several businesses.
Bruce claims on his site
“operated several service related businesses in my career and know the importance of customer service.”
One of those businesses was a Boat Storage business where I had my boat. Without my being late on any payment ‘ Bruce filed for title to my boat (which is easy to do in Florida if you own a storage co.) and sold it right before going out of business and leaving town. He stole more than 50 thousand Dollars from just me.. He did this to many people before skipping town. He had no experience in construction or design when leaving Naples. He did my landscaping and took care of my boat.
After Bruce ran off owing a lot of people I talked to a mechanic that worked at his boat repair shop located within the storage area and he informed me it was common practice for Bruce to steal good parts off of boats in the storage and exchange them with bad parts keeping a thriving repair business on all sides. .
Bruce has been arrested 7 times in Florida.
He even ripped the graphic on his website from the
Johnny Bravo cartoon.
It took me a lot of years to find Mr. Hovland but now that I have I will share any info I have with you.
Bruce Hovland, founder of the Home Improvement Source. 800-526-2450
located at 30333 US 19 N. in Clearwater, Fl.
bruce@homeimprovementsource.net
Owner at Home Improvement Source
Tampa /St. Petersburg /Clearwater, Florida Area
Building
Comments
Here is the true story of what type of person John is and a large part of why he spent so much time in prison.
http://news.cnet.com/Net-crime-begs-questions ... 3_3-202141.html
Sad in Tampa
He was then rude, said his warranty was worthless and told us to pound sand. We spent over $50,000 with him and now the cabinets look like crap and a new finish will be more than $10,000-20,000 unreal.
This guy can't be trusted until he stands behind his work...been 4 years and all we got was the bird !
I did a total remodel. The job was estimated at less than 3 months, it took about 6 mostly due to mismanagement, horrible planning, shoddy installations, and it seemed that 2/3 of the people in my house were subcontractors. I hired the company on the premise that they would not subcontract any of the work, If you look at their website, in the "About Us" section you'll read the following:
"We don’t use subcontractors at the Home Improvement Source, we have employees to perform all services"
The sliding glass door that I contracted with The Home Improvement Source was installed by subcontractors and is leaking onto the newly installed hardwood floor and the damage is spreading.
It's only been a few month since the installation.
Customer Support Experience:
I called the store, explained the issue and sent pictures and waited for the owner to respond, and waited, and waited. I finally got tired of waiting and called. The owner said he'd have someone here in a couple of weeks. 3 weeks pass, I reach out to him again, then I'm told they'd be out here soon. I responded and asked for a clarification as to what "soon" meant in his vocabulary, the response was this, verbatim in a text message, keep in mind, this is about a month after I asked for the defect to be addressed:
"It may be a while to get there, It was nothing to do with the installation you had water intrusion. "That's not my fault (keep in mind, he hired the subcontractors to fabricate and install the sliding glass door) I did not install that door. The manufacturer rep is Alumaflo in St Petersburg, you could call them to check the installation of the door..."
That's the kind of customer service you will receive if you do business with this man. Once he has your money, the con is over. It's been over 6 months since I called for the repairs due to the defective installation, I'm not holding my breath on this one, just making a trip to small claims, and based on court records, I won't be the first for this company, do your research.
I wish I had done my research on this man instead of going by a recommendation that I later found out had a 2% commission.
Proceed at your own risk. You've been warned!