Rs 99 charged without my consent for VAS - Airtel Value Pack
Complaint
ratanjoy khuman
Country: India
"I am an airtel customer bearing the number 9560875079. On 13th Aug 2013 at 17:51, I received a message from airtel saying "thanks for downloading value pack from airtel. You have been charged rs. 99."
However, I never authorized any such download. Also, a few days earlier the same thing happened and after my complaint, it was refunded. This is simply outrageous and pathetic as this has happened again in just a few days time.
I sincerely request airtel to first refund my amount of Rs 99 as soon as possible. I also request Airtel to look into this matter of repeatedly charging for the same kind of unrendered service and that too when a complaint was already made just a few days back. Hope this will not happen again. "
I have also called up airtel customer care but says it can't be helped and to my surprise, i am being blamed for browsing certain sites. As per TRAI guidelines, any value added services (VAS) cannot be activated automatically without the customer or the user's consent.
Also, I have even emailed 121@airtelindia.com but says "email cant be delivered".
KINDLY REFUND MY AMOUNT.
However, I never authorized any such download. Also, a few days earlier the same thing happened and after my complaint, it was refunded. This is simply outrageous and pathetic as this has happened again in just a few days time.
I sincerely request airtel to first refund my amount of Rs 99 as soon as possible. I also request Airtel to look into this matter of repeatedly charging for the same kind of unrendered service and that too when a complaint was already made just a few days back. Hope this will not happen again. "
I have also called up airtel customer care but says it can't be helped and to my surprise, i am being blamed for browsing certain sites. As per TRAI guidelines, any value added services (VAS) cannot be activated automatically without the customer or the user's consent.
Also, I have even emailed 121@airtelindia.com but says "email cant be delivered".
KINDLY REFUND MY AMOUNT.
Comments
This is to inform you that your concern listed on 23 Aug. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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We would like to inform you that your concern listed 23 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.presence@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33