scam phone call

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Complaint

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Nancy Mills
Country: United States
HI, I got another "account services" call about lowering interest rates. I press 1 and I ask the company name, and they say "consumer services". I ask where they are based and they hang up.
It's not a valid phone number on the caller id. It says 561 733 4697

Comments

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  • 0
    tj
    | 1 reply
    Area code "561" is in the Boca Raton FL area, and they may have a call center in that area.  The number may be set up to not accept incoming calls.

    If you are on the Do Not Call list, and can't get them to cease calling, contact the Florida AG.
    • 0
      Brian replies to tj
      They are proxy phone numbers that do not exist
  • 0
    Don
    | 1 reply
    I have been receiving daily automated calls.... sometimes I repeatedly press the star button until they are disconnected. Sometimes I press #1 per there instructions in order to get a live one.  When the 'live one' picks up they disconnect the moment one begins to complain about their unsolicited calls. I'm thinking that if everyone who receives one of their calls presses #1 and gets a 'live one' to pick up, it becomes very time consuming and time is how they make their money.... Time for some reverse harrasment.
    • 0
      a$$hole replies to Don
      When they call, i press 1 and wait for a live person. When they ask me if i owe more than 2500 on a credit card, i say, "fxxk you a$$hole" and hang up. I have done this over 2000 times. If everyone did this maybe they would knock it off. We get at least 50 calls a week.
  • 0
    Walt
    | 1 reply
    I've been getting these calls for months. What I do now is play along and keep them on the phone for as long as I can. I give them fake credit card information when they ask for it. I'm hoping that if I waste enough of their time that they will voluntarily remove me from their phone list.
    • 0
      Anonymous replies to Walt
      Just make sure when you give them fake credit card info that you don't accidentally give out a real number. Always give them one extra number or something.
  • 0
    Paul
    I am getting these also.  Even after sounding a marine horn into the phone and hearing the caller fall out of the chair they still call.  Make a complaint to the Florida Consumer Affairs.

    http://app1.800helpfla.com/cswebcomplaints/DNCComplaint.aspx

    Give all the information you can.  These companies all use faked caller ID's.  If we keep complaining or I make them go deaf, eventually it will stop.
  • 0
    AIDS
    That wouldn't work stupid people
  • 0
    Trip
    Yep, I use a whistle.
  • 0
    DMonson
    These guys are still at it, still hanging up, still using fake ID's.  The federal number for complaints is 877-382-4357   IN FLA contact www.800helpfla.com.  Call your AG in whatever state you are in and file a complaint.

    They say their company is Consumer Services but that may be fake too. They may just be fishing for credit card numbers.
  • 0
    Kwitcherbellyakin
    | 1 reply
    How it works:
    http://blog.usa.gov/post/30393077932/answering-your-questions-about-robocalls
    http://onthespotblog.com/on-the-spot-blog-sti ... older-services/
    http://onthespotblog.com/tag/cardholder-services/
    https://complaintwire.org/complaint/ipzhHRymJ ... gon-robo-dialer
    http://telemarketerspam.wordpress.com/2012/08 ... -telemarketing/

    People should continually file complaints with their Attorney Generals office and also file with:
    http://www.fcc.gov/complaints
    https://www.ftccomplaintassistant.gov
    If enough people keep complaining then maybe something will get done.

    The calls are being made from outside the US however most of the call centers (where you actually talk to someone after pressing 1) are in the US and the companies making the money from the scam are owned by people in the US. They will charge thousands of dollars on your credit card without performing any services.

    Many of these calls are coming from Costa Rica and India and they are using spoofed (false) numbers, which in itself is illegal. They do cold calling for or sell the leads to numerous companies in this country and they know that what they are doing is illegal. Tomorrow this same number may be selling Cruises, Timeshares or Security Systems but if you follow the money it usually ends up in the hands of an American LLC. Keep complaining to the FTC and FCC, and start bugging our politicians to pass laws to make it punishable in criminal court instead of handing out fines that they don't pay. Another course of action is to contact phone companies to find out why they won't block spoofed numbers. With today's technology that should be an easy thing to do, unless they are somehow profiting from the use of their systems.

    The criminals behind this operation aren't going to pay attention to you asking to be removed from their list. Their calls cost them nothing and they can make a million of them a day so they have no intention of ever removing someone. When you press a key to talk to them all that is accomplished is to verify that they have a working number.
    Unfortunately blowing an air horn or whistle doesn't work either. Their headset have noise dampeners plus they are expecting it. However with that said if it makes you feel better then by all means give it a shot.

    For anyone thinking of using Special Information Tones (or as they're called in the industry SIT tones) to fake a non working phone number, they won't work. Since around 2001-2002, the costs of digital business lines have dropped dramatically, along with Voice over IP (Internet) telephone service. Neither of these use the SIT tones as the call information is carried separate from the audio.
    This separate call information tells the calling party digitally if the call was answered, busy, voice mail, forwarded, rejected, etc. This renders SIT tones useless. Also the TeleZapper products that used to be on the market used this method as well, and were rendered ineffective for the same reasons.
    It is also through this separate call information message that the spoofed caller ID information is transmitted.

    Robocalls are illegal unless you have given them prior permission in writing (not worded into some small print contract from a 3rd party) and are absolutely illegal to a cell phone.  The Telephone Consumer Protection Act permits individuals who have received certain unlawful telemarketing, such as junk faxes or telemarketing calls, to sue the violator in state courts where they may be awarded up to $1500 for each violation.
    http://www.ftc.gov/bcp/edu/microsites/robocalls/  
    http://www.ftc.gov/opa/2012/07/robocall.shtm
    http://transition.fcc.gov/cgb/policy/TCPA-Rules.pdf

    Check here first to see if it is one of their phone numbers:
    http://telemarketerspam.wordpress.com
    Pacific Telecom Communications Group
    Follow JD's recommendations in the blog and stop them at the source.

    Many of the disposable numbers come from Pacific Telecom Communications Group and they are currently under investigation and in the midst of various lawsuits. (The principles involved have been part of actions by the FCC under other business names).These businesses have ripped people off for millions of dollars, yet have paid only a couple of thousand dollars in fines. The only way to stop them is to throw them in prison for a few years to make this criminal activity less attractive.

    The Oregon Public Utilities Commission has revoked Pacific Telecom's certificate to provide telecom services in Oregon.

    The Indiana Attorney General’s Office filed lawsuits against:
    Consumer Credit Group and Proactive Planning Solutions of Arizona for violating Indiana’s Do Not Call Law and Auto-Dialer Act known as the robo-call law. Both companies violated the Credit Service Organization Act and Deceptive Consumer Sales Act by not obtaining $25,000 surety bonds with the state and collecting money upfront without performing any services.
    Debt Zero of California for collecting money up front, failing to provide services or a refund and operating without a $25,000 surety bond.
    Clear One Advantage of Maryland and Credit Arbitrators of Texas for violating the Credit Service Organization Act and the Deceptive Consumer Sales Act by not obtaining the required surety bonds.
    http://www.in.gov/activecalendar/EventList.as ... ation_id=107077

    Arkansas sues robocallers:
    http://www.arkansasonline.com/news/2012/aug/0 ... arketing-firms/
    Missouri sues robocallers:
    http://www.legalnewsline.com/news/236974-kost ... nies-over-calls

    Proof that current laws mean nothing to these scum suckers. Civil action by the FTC against such criminals is totally ineffective. These criminals need to be charged with Federal Felonies and subjected to significant jail time. All of those involved know that they are violating FTC regulations. The FTC levies huge fines, then rescinds them based on inability to pay. The FTC settles for the minimal cash on hand, and enjoins them from future telemarketing. The criminals sign off, then go right back to business as usual. These same people under different companies have been sued in the past and have only paid a minimal fine. Here are just a few:
    http://www.ftc.gov/opa/2011/12/roycox.shtm
    http://www.ftc.gov/opa/2010/06/asiapacific.shtm
    http://www.ftc.gov/opa/2012/03/asiapacific.shtm
    http://www.ftc.gov/os/caselist/0923193/111219roycoxcmpt.pdf
    http://www.ftc.gov/bcp/edu/microsites/donotcall/mediacenter.html
    http://www.ftc.gov/opa/2012/02/afl_financial.shtm
    http://www.ftc.gov/opa/2012/02/voiceblaze.shtm
    http://www.ftc.gov/opa/2010/03/voicetouch.shtm
    http://www.ftc.gov/opa/2009/05/robocalls.shtm
    http://www.ftc.gov/opa/2009/12/robocall.shtm
    http://www.ftc.gov/opa/2009/09/twi.shtm
    http://www.ftc.gov/opa/2011/02/robocall.shtm
    http://www.ftc.gov/opa/2009/05/robocalls2.shtm
    http://www.ftc.gov/opa/2010/12/jpm.shtm
    http://www.ftc.gov/opa/2010/08/voicetouch.shtm
    http://www.ftc.gov/opa/2011/11/sonkei.shtm
    http://www.ftc.gov/opa/2010/05/ams.shtm
    http://www.ftc.gov/opa/2011/01/khalilian.shtm

    Write your Congressmen and Senators. We need CRIMINAL penalties against the companies that are profiting from these calls. Follow the money, slap them in prison, no one left to outsource to overseas boiler rooms, problem solved. Since they are operating across borders it should become a federal felony and should be handled by the FBI under the RICO Act.
    • 0
      CCRider replies to Kwitcherbellyakin
      Good information, and good points.  You're absolutely right in pointing out that the phone companies are culpable in this mess too, by allowing these scum sucking robo calling crooks to pirate and use fake phone numbers.  I've even had phone calls that had actual numbers of local residents in my neighborhood used in the caller ID.  These people were shocked to find out that the robo callers were using their phone numbers.  I reported these incidents to the FTC, but the calls just keep coming.
  • 0
    DeletedMedia
    There are nests of "cardholder services" operating out of downtown Orlando, Florida.
    You can find their job ads placed sporadically on Craigslist, and other Orlando job wanted sites. The boiler-room ads will typically read something like;
    “L.I. (Lower Interest) fronters“ = “live operator, or card service representative“.
    “L.I. qualifiers and closers, L.I. Rooms, L.I. Reps, L.I.F.A (financial advisor)”.
    http://orlando.craigslist.org/csr/
    “Richard the qualifier”  says Experian "the Credit Bureau has turned us over”. . .  four grand in credit card debt"  @approx 4:27
    Cardholder Services Wav  5
    http://youtu.be/tYuRL0tinE8
  • 0
    victim of credit card service calls
    The latest scam is that  they use your own name and phone number as the caller id.  Now, I know they didn't get mine from the public phone listings (bell system verizon) because, I use a phony name in the public listing. That way, when I receive hard mail or phone calls with that name, I know it came from the phone book listing. These crooks have uncovered my real phone number with my real name from some hacked source.  That is scary.  It had to come from some retail transaction / database or govt record (I hope not).
    I contacted FCC and AG in Massachusetts to no avail.  Same story,, file a complaint..but these just go into a 'black e-holel'.

    Good luck!
  • 0
    Roger
    Living in an "Active Senior"  community, I get about 5-8 calls a week from "Consumer Services." I try to make the caller's day a little less pleasant. As a retired Chief Petty Officer, I am fluent in "Basic and Advanced Sailor" which I employ to explain things until they hang up. It doesn't stop the calls, but I get a small measure of satisfaction.
  • 0
    philldc
    Since I moved into a town with lots of wealthy seniors, I'm getting these calls several times a week from spoofed numbers claiming to be from Hilton, Italy, random cities in the U.S, me, etc.  Usually I don't pick up but when I'm in the mood I'll pick up and press 1 and then try to waste as much of their time as possible.  When I get bored, I cuss them out.
  • 0
    brianna
    It won't let me put minutes on my phone keep on saying press the end key and call cousmer services
  • 0
    Vanessa
    I just got cussed out when I told tell I didn't have a credit card.  I live in Alabama and they call me 20-30 times a day,  including the weekend.  On a Saturday night at 9, I received a phone call.  I got called a [***] and got asked what the f*** I responded to them if I didn't have a credit card.
  • 0
    AMy
    I keep getting these calls also.  I asked them how they got my number and who referred them to me.  The man said that they get their information from Experian !!!  Yes, the Experian that does credit reporting !!!!
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