Unauthorized charges
Complaint
Karla
Country: United States
Don't buy online from Frederick's of Hollywood! Over a year after my purchase, a charge of 69.99 appeared on my credit card for a membership in some sort of entertainment club. I called the phone number next to the charge, which is 888-446-4923. Apparently, they handle billing for something like 80 other stores that do the same thing. I was told I will be credited, but it will take 2 billing cycles! What a scam! READ ALL THE FINE PRINT WHEN YOU SHOP ONLINE. Evidently, it was buried in their disclosures, but I have yet to find it.
Comments
If you let it stand for "2 billing cycles", you will have lost your CC dispute rights thru your CC company, and if they don't reverse the charge, your only recourse will probably be to sue them. Yeah, right! for $70, and probably in some other state.
Sounds like they are trying to string you along.
If they had intended to make a legitimate offer to you, with a disclosed price and disclosed terms, giving you the choice of accepting or rejecting it, they wouldn't have buried it in fine print associated with an order for merchandise with an entirely different company. File an FTC complaint, as well as a complaint with your state AG, for intentionally deceptive trade practices.
Here's another similar complaint:
http://www.complaints.com/2006/june/9/Frederi ... _Scam_10857.htm
If you even backorder a consumer shipment for more than 90 days, FTC requires you to either reconfirm the consumer's order before shipping, or allow the consumer to cancel.
Fredericks just lost a customer! I will let all my friends know about the not trust I now have in Fredericks!!!!!!! I will be writing a letter to the Attorney General and would strongly suggest everyone else do so.
This is such a scam. I think I bought something more than a year ago in one of their shops and they never showed me any membership agreements of any sort.
I am going to report them to Better Business Bureau as soon as I hang up with my CC company.
Thanks to all of you for the posts!
The manager is and she is very rude!.... they said they will refund the 79.99 its just so rude i am so anal about reading the fine print, when i called to complain, she told me the only way for this to happen is that i had to enter my e-mail address and click on the box agreeing to pay 79.99 per year, for discounts on hair products and salons, me being a man with a shaved head just trying to buy a kinky outfit for our honey moon i can assure you i have no need for hair care products...... its ridiculous.
"using my credit card without any permission whatsoever". They did not act fast enough for me so i did what I threatened to do and the attorney generals office in arizona sent them my complaint form. then they reimbursed my master card for all the years they had charged me 69.99. Then they sent the Arizona attorney office a letter -acting real innocent nd claiming that they were shocked i reported them because they had given my money back! Arizona Attorney general office has a form online to fill out - easy to do. My state Attorney general sent the complaint to the SEC because they thought it was serious enough an issue to do so. I got back all the money they charged me for and now I would not order something from them if they were the last store on the planet. they are a bunch of theives as far as im concerned.
Personally, at this point after reading the above, I have a strong feeling the problem may lay with FOH, and not with my bank.
From now on I'm going to stick to Vicotria, never had a problem with her, and it seems the FOH has more dirty secrets! SCAMMING PEOPLE FOR THEIR MONEY!!!
Two cycles passed and no refund. I called a few days ago and was told they had no record of my call. Unbelievable! I asked for a street address so I could send a registered letter. No street address. You can't send a registered letter to a P.O. Box. I filed a complain with the Maryland State Attorney's Office and the Better Business Bureau and they have spoken with Fredericks. No resolution yet but I did receive a cancellation form in the mail today from Fredericks that said once they review my request I may or may not get a refund. They are slimes. I will never order from them again and will tell everyone I know about this horrible practice. It is Consumer Fraud and needs to be shopped.