cancelled account still being charged

ComplaintsInternet ProvidersPosterPass.com

Complaint

0
Susa Karnecki
Country: United States
I cancelled this account over a year ago and now I'm getting charges of $79. When you call their "customer service number" it just rings and rings and then hangs up

Comments

  • 0
    tj
    They are reported to have recently "reactivated" past cancelled accounts and resumed charging.

    Any voicemail they have is probably choked on "customers" calling to demand their money back.

    Dispute all unauthorized charges immediately through your bank, and close the account to prevent additional fraudulent charges.  Your bank can reverse the charges, but only if you notify them immediately.  

    Include in your bank dispute that the company has a large number of recent complaints of fraudulent charges (see the BBB report on Peel, Inc.), and that they can now no longer be reached.  

    Dispute the charges as FRAUDULENT (you cancelled your account a year ago), NOT a "billing error".  The company no longer has any valid authorization to charge your account, acknowledged receiving your cancellation by ceasing their charges, and is now charging you without any authorization using old retained account information.
  • 0
    jonbarba
    they did this to me also. Susi's remarks are exactly what happened to me. This is FRAUD-plain and simple. I'm mad since I am barely able to pay my rent this month and sure cant afford $160 putting my credit card into overdarft!! These people are parcticing illegal business activities re-opening closed accounts and billing people.
  • 0
    tj
    Dispute all unauthorized charges immediately through your bank, and close the account to prevent additional fraudulent charges.  Your bank can reverse the charges, but only if you notify them immediately.  

    Then contact the Illinois Attorney General.  There are reports that they are being investigated, due to high levels of similar complaints.

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