they took $54.98 from my checking account without autorization.

ComplaintsScamsINSTAFLEX free trial

Complaint

0
Cindy Myles
Country: United States
I went online to the instaflex site they have a FREE TRIAL,product for joint relief.It came to my attention that instaflex charged my credit card,for$54.98 without my permission.no where,no how was I informed of this,that they will be taking money from my credit card.This is a FREE TRIAL OFFER,which means NO CHARGE,for this product.I would like to have my money returned to me asap,and cancel any future deductions from my bank account.As a matter of fact i do intend to seek legal action on this matter as soon as possible.

Comments

  • 0
    Cindy Myles
    Do not try trust instaflex company they will deduct money from your bank account without authorization,for so called FREE TRIAL products.
  • 0
    tj
    This is a pattern of fraud common with on-line purchases of overhyped "health products".

    Dispute fraudulent charges immediately through your bank, under FRB Reg. E for disputing checking account charges via EFT, ACH, or debit card, or under FCBA for credit card disputes, and close your account due to fraud to prevent additional fraudulent charges.  Your bank can reverse fraudulent charges showing on statements dated up to 60 days earlier than your original date of dispute.

    Follow up to your bank dispute with a written dispute or fraud affidavit sent to your bank's dispute address, and file a fraud and theft complaint with your local police, FTC, your state Attorney General, and at www.ic3.gov.

    Scammers will generally try to delay you with promises to "investigate", lies about how "you agreed", promises to send a "refund form", and other tactics designed to delay you past the 60 day dispute period where your bank can recover your money.  That is why you MUST dispute unauthorized charges immediately through your bank.
  • 0
    Alan
    Instaflex is not a free trial. There are terms and conditions. These terms and conditions are right next to the checkout button and clearly explain that there is a subscription attached if you don't cancel.

    You have to check a checkbox stating that you have read and agree to these terms.

    They didn't scam you. You're just too lazy to read the details.
  • 0
    tj
    Regardless of shills like yourselves trying to portray this as a "consumer mistake", the very high level of complaints by consumers that they are getting charged automatically and unexpectedly indicates that the terms are empirically not clearly disclosed.

    Consumers are also reporting problems in actually cancelling, even when they try.  Using a variety of barriers to cancellation is a common deceptive tactic with many cramming scams.

    As these complaints have been going on FOR YEARS, we may assume that the company could have modified its advertising to result in less confusion and fewer complaints, but has chosen not to.  Placing lame "customer service" posts following complaints, to try to create the perception that this is just some "misunderstanding", does not substitute for fixing the underlying problem.

    FTC has standards for disclosing important terms of offers, and one of them is that any terms that affect what the consumer is charged should be displayed as prominently as any prominently displayed "hook" offer.  Many states have similar "deceptive advertising" regulations.

    Consumers who are having problems with charges they did not authorize, even if allegedly "authorized" through obscurely disclosed terms, should dispute such charges through their bank under FRB Reg. E or FCBA, close the account or block the card number to prevent additional charges, and contact FTC or their state Attorney General for assistance.  You may also file complaints at www.ic3.gov

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