extended warranty

ComplaintsAutomotivegeniuine warranty solutions

Complaint

0
lv
Country: United States
on my first claim to warranty solutions  was in oct 08 it was regarding an air conditioner complaint in my discovery land rover .  took them 4 day to make a decision run diagnostic test which were not paid for by them and they wanted to see actual parts sent to them to see damage . them they paid 750 out of the 1400 dollars land rover would not service the car if i was to use them again .  2nd time i place a claim may 09 using a smaller repair  shop problem was abs light was on computer detected abs speed sensor problem, and needed replacing also  brake fluid leaking form hydraulic pump . again they needed a full diagnostic  not paid for. and pressure test . and then they would send an inspector to look at the problem. they would not approve the work . inspector said abs speed sensor was changes with in a few day accusing the machanic foul play . and not enough evidence on oil leak, yet there was oil sprayed on inner area where brake were . I had phoned to warranty solution and spoke to the claims dept  wayne answered  complete idiot , he was crude abrupt and childish on the phone , asked his title not tell me.Later to find out hes the ceo he looked at my records and said your filing again we gave you 750 already you only paid 2300 for this policy what more do you want this is a ceo? .
Wayne told me the inspector looked at te complaints and test drove the car around the block did not find any problems with my service reps complaints  . later to find out the inspector  never left the small repair station  dur to liablity reasons brought this up to wayne and went on a triage telling me again you only paid 2300 for this policy . The other claim agent in waynes office  had his own version which was conflicting from my service rep again . the inspector Never ask the service tech to put the car on the hoist how would they do a proper inspection . I asked them to send me the full report from the inspector which is an inspector service company suncoast  it looked as if it was done on a email format but not by the inspectors  . had to go to dealer service ctr to have a second opninon. they are a bad company to deal with stay far  away from these criminals . i have no choice but to sue them and  complain to every web site and state official .

Comments

  • 0
    tj
    Most of these third party "auto warranties" are scams.  You are lucky you got $750 back out of your $2300 "premium".  You have done better than most.

    Keep your money in the bank, and if you need a repair, you will be able to afford it.
  • 0
    Slingblade
    Here is one way to fight back. Call their 800 number from a land line (not your cell unless you have unlimited minutes!). Turn on your television, preferably to a sleazy shopping network, set your phone on speaker phone in front of the TV and leave it for as long as their computer will allow you to record a message. Repeat as necessary. I have cost them several hours of long distance charges and will continue until I feel better. FYI, for Automotive Warrantee Solutions of Boca Raton FL, the number is 800-376-5644.
    I have also treated them to several hours of Sunday morning religious programming.

Post a new comment