Dispute charge from 2008!
Complaint
K.M. Kelleher, Realtor
Country: United States
I am a realtor, and manager of a CPA firm, working with a buyer who found out in February that an old credit card billing dispute (the amount of issue is under $40.) is still reflected in his credit report.
This incorrect charge, supposedly cleared by HSBC back in 2008, is still reflected on his otherwise excellent credit. We have learned that HSBC never followed through.
Although my client's credit is in the upper 700's, making him an excellent credit risk to qualify for a mortgage, he cannot get approval because he still has this cloud on his credit! Numerous calls, faxes and e-mails have been sent to HSBC by the client, myself, his attorney, and his mortgage originator to clear this issue; however, HSBC has taken no definitive action to help us resolve this problem, although we have been told time and again that it 'will be reflected within 3-5 days".
At the present time, with a week to go before closing date, we have contacted our state representative, a senator, the attorney general's office and several federal consumer protection agencies in an aggressive action to resolve this matter before the client loses the opportunity to get his mortgage and purchase his first home.
I have learned that this is not an unusual case, and that HSBC has been at fault for not responding to consumer complaints in thousands of instances.
My suggestion to anyone in a similar dilemma with HSBC is to take swift action, enlisting in the aid of an attorney, a state senator or representative, and your attorney general, as well as several consumer protection groups that can be found online. We even filed a complaint with the FTC. Be as assertive as possible, have all your information correct and state it clearly both through phone calls and in e-mails. Follow through with your complaint by checking daily to get updates on the progress of your complaint. We currently have a state senator who has been in touch with Washington and we have been informed that we will receive an answer by the end of the day Monday. Our goal, of course, is to resolve this as soon as possible, so no one involved with this client will rest until this dispute has been resolved.
Please log in your complaints, to help put pressure on HSBC, so this situation does not occur to the next decent, hard-working consumer whose concerns are simply being ignored by HBC, and this bank will be held accountable for its actions, or, as in this case, non-actions!
This incorrect charge, supposedly cleared by HSBC back in 2008, is still reflected on his otherwise excellent credit. We have learned that HSBC never followed through.
Although my client's credit is in the upper 700's, making him an excellent credit risk to qualify for a mortgage, he cannot get approval because he still has this cloud on his credit! Numerous calls, faxes and e-mails have been sent to HSBC by the client, myself, his attorney, and his mortgage originator to clear this issue; however, HSBC has taken no definitive action to help us resolve this problem, although we have been told time and again that it 'will be reflected within 3-5 days".
At the present time, with a week to go before closing date, we have contacted our state representative, a senator, the attorney general's office and several federal consumer protection agencies in an aggressive action to resolve this matter before the client loses the opportunity to get his mortgage and purchase his first home.
I have learned that this is not an unusual case, and that HSBC has been at fault for not responding to consumer complaints in thousands of instances.
My suggestion to anyone in a similar dilemma with HSBC is to take swift action, enlisting in the aid of an attorney, a state senator or representative, and your attorney general, as well as several consumer protection groups that can be found online. We even filed a complaint with the FTC. Be as assertive as possible, have all your information correct and state it clearly both through phone calls and in e-mails. Follow through with your complaint by checking daily to get updates on the progress of your complaint. We currently have a state senator who has been in touch with Washington and we have been informed that we will receive an answer by the end of the day Monday. Our goal, of course, is to resolve this as soon as possible, so no one involved with this client will rest until this dispute has been resolved.
Please log in your complaints, to help put pressure on HSBC, so this situation does not occur to the next decent, hard-working consumer whose concerns are simply being ignored by HBC, and this bank will be held accountable for its actions, or, as in this case, non-actions!
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