Misrepresentation of services/equipment
Complaint
Robert Carbery
Country: United States
They claim that you can watch television in 'up to 4 rooms' but what they do NOT tell you is that one of the four televisions will be 'required' to 'mirror' one of the other televisions since the system does NOT have the capability of watching 4 televisions 'independent' of each other.
Also they claim you can record up to 6 shows/programs at one time. Again what they do not tell you is the 4 of the recordings are ONLY what they call 'prime time anytime' which means that it is recording 4 channels from 8pm to 11pm Monday - Friday ONLY! It is not possible to actually record 6 shows at one time other wise.
Also if you are recording 1 show you are limited to 2 televisions to 'live' 'independent' programming - if you are recording 2 and are limited to ONE television with live programming. This again was never disclosed until AFTER the install! They also tell you that there is NO cancellation period - once your installed and you realize you have been deceived they charge you $420 to cancel the service even on the SAME EXACT day of the install!!
The picture quality is also half of that of Direct TV! Its really 'fuzzy' on any of the SD channels - which i understand are not supposed to be HD, However they are even hardly SD - its really grainy and that is from someone that has really bad eyesight being able to see that!
I have wrong the Michigan AG and BBB about this practice.
Also they claim you can record up to 6 shows/programs at one time. Again what they do not tell you is the 4 of the recordings are ONLY what they call 'prime time anytime' which means that it is recording 4 channels from 8pm to 11pm Monday - Friday ONLY! It is not possible to actually record 6 shows at one time other wise.
Also if you are recording 1 show you are limited to 2 televisions to 'live' 'independent' programming - if you are recording 2 and are limited to ONE television with live programming. This again was never disclosed until AFTER the install! They also tell you that there is NO cancellation period - once your installed and you realize you have been deceived they charge you $420 to cancel the service even on the SAME EXACT day of the install!!
The picture quality is also half of that of Direct TV! Its really 'fuzzy' on any of the SD channels - which i understand are not supposed to be HD, However they are even hardly SD - its really grainy and that is from someone that has really bad eyesight being able to see that!
I have wrong the Michigan AG and BBB about this practice.
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