cushions broke down in one month and the fabric is crushed and looks dirty.

ComplaintsFurnitureEngland brand living room furniture

Complaint

0
jody zalka
Country: United States
We purchased a England brand sofa from Levin Furniture one month ago.  The cushions on the sofa have broken down and are full of lumps.  The fabric is crushed and looks as if it were soiled.  We had a service man come out to our home to see what could be done.  We then were told he would re-stuff the cushions, with the same thing that was in it now.  Why would I want to go through this every month?duh  We are now planning on going back to Levins on a busy Sat. with cushions in hand to speak with the manager...wish us luck!  Just a FYI we have no children at home, no pets and are in our 60's not real hard on furniture!

Comments

  • 0
    Bill Woods
    Thank you for your purchase of our product.  We would strongly urge you to continue to consult with your dealer as we will assist them in resolving any issue within our warranty guidelines.
  • 0
    Gerri Davis
    And that will get you NOWHERE, right Bill??
  • 0
    Bill Woods
    Thank you once again.  We will addess any issues with the dealer as this is the only means to address warranty issues pertaining to the product.  

    Bill Woods
    England Inc.
    bill.woods@englandfurniture.com

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