Is there anything we can do to recover some of our losses from United?
Complaint
Draco
Country: United States
We booked flights to send two employees from Toronto to Salt Lake City on United Airlines. The flight from Toronto to connection point Chicago was late leaving. The explanation was that the flight's crew had been late getting in the night before, and could not take the 8:00am flight out until 9:15am. The flight in fact didn't leave until 10:00am.
As a result, our employees could not catch their connecting flight in Chicago. They were promised a flight to Salt Lake City leaving at 7:45pm that night. They wasted a day puttering around near the Chicago airport, and returned to the airport in plenty of time for their promised flight. At 10:00pm, two hours and fifteen minutes after they should have taken off for Salt Lake City, they were advised that their flight was canceled. They could not get a first officer to fly the plane! They were told it was because of bad weather, and as a result the airline refused to pay for accommodation. Our employees spent the night in the airport. The following morning, our employees found that all flights to Salt Lake City were booked until a 7:45pm flight that night. Since they would at that point have lost two days (and $6,000 in billing) they decided they should return home, and they flew back to Toronto. We have been advised by our travel agent that the best we can hope for from United is a refund of the cost of the unused flight from Chicago to Salt Lake City. Several attempts to call United directly have resulted in a message indicating that they are "too busy" to take our call, we should call back later. Is there anything we can do to recover some of our losses from United?
As a result, our employees could not catch their connecting flight in Chicago. They were promised a flight to Salt Lake City leaving at 7:45pm that night. They wasted a day puttering around near the Chicago airport, and returned to the airport in plenty of time for their promised flight. At 10:00pm, two hours and fifteen minutes after they should have taken off for Salt Lake City, they were advised that their flight was canceled. They could not get a first officer to fly the plane! They were told it was because of bad weather, and as a result the airline refused to pay for accommodation. Our employees spent the night in the airport. The following morning, our employees found that all flights to Salt Lake City were booked until a 7:45pm flight that night. Since they would at that point have lost two days (and $6,000 in billing) they decided they should return home, and they flew back to Toronto. We have been advised by our travel agent that the best we can hope for from United is a refund of the cost of the unused flight from Chicago to Salt Lake City. Several attempts to call United directly have resulted in a message indicating that they are "too busy" to take our call, we should call back later. Is there anything we can do to recover some of our losses from United?
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