WORST CUSTOMER SERVICE
Complaint
vijaya
Country: United States
I WENT TO GREAT CLIPS LOCATION ON BECK RD,NOVI AT 8.30PM TO GET A HAIR CUT FOR MY 5 YEAR OLD SON.I WAS STANDING NEXT TO MY SON WHILE THE STYLIST WAS DOING THE HAIRCUT.AN ANOTHER EMPLOYEE JUST WALKED IN (I THINK FROM HER BREAK)AND STARTED ATTACKING ME WITH WORDS ABOUT HOW ANNOYING IT IS WHEN PEOPLE STAND NEXT TO THE STYLIST.I THINK SHE WAS DRUNK, BECAUSE SHE WAS SO MEAN AND USING WORDS THAT WERE VERY INAPPROPRIATE.I WAS THE ONLY CUSTOMER IN THE STORE.I FELT VERY SCARED AND WHEN I WAS TRYING TO FIND THE MANAGER'S NAME, THIS MEAN LADY WROTE THE NAME AND THREW IT ON THE TABLE.I FELT THREATENED AND DISCRIMINATED.I HAVE NEVER HAD THIS KIND OF SERVICE ANYWHERE IN THE US.I'M NEVER GOING TO THIS PLACE AGAIN.
Comments
It's custom that when we pay for a service in the US, we trust a licensed professional to provide it after consulting and agreeing upon the service... The fact that the phrase "I THINK SHE WAS DRUNK, BECAUSE SHE WAS SO MEAN AND USING WORDS THAT WERE VERY INAPPROPRIAT" is added proves a point of exaggeration taking away from the facts.
The focus points should be when the Co-worker walked in she noticed the following:
1. the distressed look on the Stylists face because the customer was standing on the her mat, hovering over her, and telling her how to do her job (do you stand in the kitchen of a restaurant and tell the chef how to cook, do you tell the mechanic how to fix your car)
2. the customers 2 year old was running around in the work area playing on stylist chairs and doing what he wanted while the customer was dictating the stylist which made the situation more straining.
What needs to be clarified is the fact that when we ask a customer 'why they have to stand so close to the stylist that it makes him/her very uncomfortable', the customer shouldn't reply "I'm comfortable"-because then the customer makes it clear that he/she does not respect the professional. Also, when a customer is asked to take their child out of the work area she shouldn't state "you can't make a 2 year old sit down" (especially when the grandmother is sitting in the lobby available to watch him), because now the customer makes it clear that he/she does not respect the establishment either. What the customer should recognize is that we work with sharp objects and lots of electrical cords, not to mention chemicals, and that our priority is to maintain a safe environment. The so- called inappropriate words used above boiled down to "Let us do our job, and get your child" but instead of making light of it the customer ends it by asking not to be spoken to but then asking for manager's name.
Moral of the story, the customer is not always right, service providers are human beings not puppets, and you are paying for a service not to dictate the provider so let's all be part of the solution and not just part of creating the problems.