Airtel Sim card Deactivation Problem.(9178681881)

Complaint

0
Shashikant Singh
Country: India
Hello,
       I Shashikant have been using this number for the past four and a half years and i just got to know that my sim card has been disconnected  due to "NON USAGE" and the number has been recycled.I have validity on the prepaid sim card till December 2029 and even if the connection was being disconnected i think the customer should have been intimated at least in the first place rather than doing it without even letting him know.Moreover now coming to the usage part..I agree that there has not been much outgoing from my mobile phone however if I'm right and this does exist in your records there has been incoming usage on the telephone till 25th of November,So i really have no idea from where the 120 days of non usage thing came into.I tried contacting your customer care and to be frank...the words rude and unhelpful aren't the right adjectives to be used for the way they spoke to a customer.All i have been hearing from your customer care executives is that the number has been recycled..I mean how can you go ahead and do that with out even informing the customer and the worst reason i heard the first time i called regarding this issue was that the documents were not proper..I hope you do look into my case and help me out with what has to be done rather than once again give the same reply that the number has been recycled due to non usage.

Comments

  • 0
    airtel.Presence
    Dear Mr.Singh,
    This is with reference to your post dated 28 November 2015. Please share your alternate contact number with us at airtel.presence@airtel.com to enable us to assist you.
    Look forward to hearing from you.
    Regards,
    Umesh Arora
    airtel presence (airtel customer service team)
    bharti airtel ltd
    airtel.presence@airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
  • 0
    Mail jain
    My mobile no-8146545202 deactivate please activate immediately
  • 0
    Kapil jain
    My mobile no-8146545202 deactivate please activate immediately

Post a new comment