unnecessary charges debited to my Airtel prepaid service
Complaint
Nirmal
Country: India
I use an Airtel Prepaid service. My cell no. is 9840746062. I am being charged Rs.5 /day for almost two months for a service called FULLTRACK IPLAYER _5 which i neither subscribed or requested. There is no way I can deactivate. call and request to customer care is futile and no proper response. Any attempt to deactivate through SMS gives an 'INVALID' response. please stop the service immediately and reverse the charges. There is no validation code seen below most of the time; this is a cheating fradulent service.
kindly see to that this nuisance and cheating is stopped.
regards
Nirmal
kindly see to that this nuisance and cheating is stopped.
regards
Nirmal
Comments
This is to inform you that your concern listed on 17 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtel.presence@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.Presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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We would like to inform you that your concern listed 17 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.presence@in.airtel.com
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33