Will I ever go back to Ford? NEVER

ComplaintsAutomotiveFord

Complaint

0
Victoria
Country: United States
Fiesta Ford
78-990 Varner Road
Indio CA 92203

During the week of April 13 th 2007 I called Ford and spoke with the "Service Manager" regarding the cracked skin on the lift door of my 2002, Ford XLT 4x4. I was informed that Ford was well aware of this problem and it would be fixed at no cost to myself. This particular "Service Manager" was leaving for Mexico, but I should expect a call from a Ford service Rep.

The call never came, so when I called, I was informed that this conversation was never relayed as the service manager had stated he would do, however a date was set up to bring the truck in for repair.

On April 16 th. my truck went in to have the life door repaired, oil changed plus I authorized a dent in the passenger door be repaired and painted and the front bumper required a bit of a touch up," of which I assumed full responsibility for payment"

Ford lost my keys/remote start during the week of April 23 rd. Rather than bring in an outside company and install a new system they continued to mess around trying to get remotes to work with the system that was in the truck. After being unsuccessful in this endeavor I was informed that they finally had to pull the "brain" of the alarm system from my truck and send it away.

On May 19th after paying the bill, of $424.84 I found that my alarm didn't work right, the front bumper didn't get touched up as requested there was a NEW Dent in the door, and the back life door was still rattling which of course will cause the skin to crack again.

I went back to Ford on May 21st, 2007. I asked to speak directly to the Service Manager and by this time I was not known as a " Happy and Satisfied Customer". When he started to explain the " warranty work" deductible and "just couldn't remember our conversation" I informed him that I didn't want to hear his excuses.This so called "service manager" informed me that I was rude. . When I replied that He was the rude one, he gasped and asked his audience of other employee's "what did I say that was rude" and then told me to leave his office and the premises. Kicked Out Of Ford's, now that's a new one. I'm 58 years and never been kicked out of a business. Ford had the honor!

I filed a complaint with the CEO of Ford Motor Company followed up with a phone call to their Customer Service Dept. filed a complaint with the BBB, and spoke with my credit card company to dispute this bill. I am so positive that this would have never ever gone this far had I been a man. I believe I was seen as a nuisance female and treated as such.

Ford dealer ship's should require their Managers to be schooled in Good Customer Service, fixing issues, accepting responsibility for their staff and above all knowing that Women have the same rights and should be treated the same as men in business transactions.

Ford had my truck and my life tied up for 34 days rather than the 2 days that I was initially told due to gross negligence on their part. So here I am out of pocket $424.00 for repairs that didn't take place, $138.00 for a rental car and I'm with a vehicle that I will now need to take to a body shop for repair.

Will I ever go back to Ford? NEVER, Would I recommend Ford? NEVER, Do I see Ford as an Equal Rights Business? NO

Ford needs to own this problem and do what's right by their customers

Thanks
Victoria

Comments

  • 0
    studydaze
    I had the same problem being a woman taking her car in for "recall" work at Miller Brother's Ford in Ellicott City Maryland.  Was told on the phone that the repair would be covered.  Rearranged my life to drop the car off, got a rental, and was called hours later only to be told that Ford would not authorize the repair even though the recalled item was damaged.  (There were other damaged items which I had to have emergency repaired prior to taking to ford for recall and since those items were "brand New" Ford couldn't attribute the damage to the "recall" item to the the now "brand New" items as "Brand new" items didn't show any wear.)  The Customer Service Manager was extremely rude and condescending.  He suggested that I call Ford myself or I could bring the car back in a week when the District manager would be visiting and we could run it past the District Manager and see if we could get approval that way.  I asked if he couldn't just call the District manager and ask the question rather than having me have to tie myself and my car up again.  He replied that he didn't do business that way and refused to call.  He again reminded me that I could bring it back when the District Manager was in and have the DM make the determination.  I was dumbfounded, expressed my opinion about their "customer Service" and left.  I called Ford, to no avail.  I bought my Ford Brand new and have owned it for 2 years.  It has been in the shop 4 times for major repairs (taking more than 2 weeks at a time).  I've never purchased anything other than a Ford in the 30 years I've been driving but this is my absolute LAST FORD EVER!
  • 0
    WickedWitch
    Ladies, I have a sneaky but very effective way of obtaining a general manager's name, address, phone #, or even the President or CEO of a corporation...I call the company and tell them how pleased I was with their service and how wonderful their customer service and staff treated me and I want to thank the 'higher up's' and give credit due where credit is deserved.  Then I proceed to ask for either the corporate office information.  They are usually more than happy to give the name of the owner along with his or her phone number.  Sometimes if you get a receptionist and him or her who so-and-so's boss is because you want to call and thank them, they ususally give you the infor plus more.  You will be surprised how much information you can get.  Once armed with the information you can go to town with your calls and letters.
  • 0
    triplenickel555
    Please! do not get your auto repaired By "MOGI" I got scewed by them and did't get kiss. They were to repair my pick-up truck and havent.They don't know anything about it,or havent heard about me, the person that paid,U know hard earned money,the kind u can't through away.Well I must have anyway, Thanks to MOGI & WRRANTYFINANCE,claims related,coverage related, both are can't say, but with a little emag.You can figer it out.And Wrranty finance they just receive the monies,they deffently will not help with anything,no info atall.If you have one question adout MOGI don't ask?    Thank you much for reading this little message about MOGI AUTO REPAIR... SORRY CAN'T SAY WHAT I WOULD LIKE TO But it would be tomuch@#$%^&*((*&^%$#+_)*&^$#@ I'am trying to keeping it clean.

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