NO Customer Service

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Complaint

0
Jana and Tom
Country: United States
There is no personal customer service at Amazon. No phone number, no instant chat, no problem solving. If their automated response doesn't apply, then too bad for the customer! My problem is that they won't keep my online account separate from my husband's, so we can buy each other gifts/surprises. Even though we have different emails and different passwords, because we share a laptop and PC's, it greets us as my husband, even when I log in separately. His wishlist automatically shows up. If I order from it, where's the surprise?

I now download the whole families wish-list's and take them to Barnes and Noble, where they have actual customer service. The other items I buy off the shelf. I also tried ordering off someone else's list and if I put something in the shopping cart and tried to "continue shopping", there was no such option and I had to start over every time. Very cumbersome. I gave up! My husband and I are both professionals living in the U-district of Seattle, and we can't even reach someone at this local Amazon company where their headquarters are located. This is pathetic. I think it will catch up with them eventually and I think my hubby will dump the hundreds of shares of stock he has!

Comments

  • 0
    tj
    Not sure if this is correct, and I haven't tested it personally. (Any IT types feel free to comment):

    Amazon tracks who they think you are when you go to their website via cookies.  Cookies are created and maintained separately based on your name when you log in to Windows.

    Therefore, try creating a separate Windows login account for you, then go to Amazon and set up your Amazon account or log in when you are logged in under Windows as you.  Amazon should then not access your husband's cookies, and should recognize you as you.

    Do not visit Amazon's site when you are logged in as your husband (or whatever account was originally created under Windows).
  • 0
    BadgerBrian
    Jana, I'm sorry to hear about your bad customer service experience at Amazon.com.
    I had exactly the opposite experience.

    I called Amazon because it looked as though they had recorded a purchase twice that I had just ordered online.

    I put in my telephone number when I requested to talk with somebody at Amazon, and before I could turn around from my computer to grab the phone, it rang, and after a brief recorded message (maybe 10-15 second recording asking to have your order number ready) I was connected to a customer service rep at Amazon--not a recording, a person.  

    Unbelievable.  She cleared up my questions, made sure my order was correct, and we were done in a matter of a few minutes.
    Now, for someone who has worked in both retail management and customer service, I treat folks the way I'd like to be treated, and in today's business world, especially online, I think that's pretty rare.
     
    I seem to have no problem piping up when I feel I've been treated poorly, so it's only fair to give kudos when I feel I've been treated right, and while I never had to contact Amazon before this encounter (I had bought from them maybe six times before this incident), I was incredibly impressed with the way they handled my inquiry.

    And I have to say Jana, I think your rant about "If their automated response doesn't apply, then too bad for the customer!" is incredibly unfair--"No phone number, no instant chat, no problem solving."
    Huh?

    I just pulled up Amazon.com on my browser, clicked on "Help" in the top right corner of the Home page, then clicked on the Customer Service button in the box labeled "Contact Us," then clicked on the Phone tab in the middle of the page that was brought up, and that brought up a button labeled "Call Me."  
    Click it, and a separate box pops up, you put your phone number in, and ta-da, your phone rings!
    Four clicks of the mouse in under a minute, your phone rings, and within seconds there's someone on the other end to help you.
    If that isn't "personal customer service," I'll eat my mouse.

    For what it's worth...

    Take care,
    Brian

    PS--No, I do not work for Amazon!  :)
  • 0
    bobby h
    you are wrong there is a box where you enter your tele number and a customer service rep calls you i know ive used this option on numerous occasions its located in the help section in your account
  • 0
    Maman
    We complained to both the attorneys general in Washington State and Texas about TRS contacting, initially by e-mail. We never authorised Amazon to give them our e-mail address or telephone number. Also, the e-mail gave the wrong hours of operation to call them. At first, we were told the debt was under $1, then after I called Amazon, it was said to be for $10.99 for an incomplete order. The bank data was accepted, and the account was frozen, then reopened, then frozen again. This cowardly bullying by both companies is not going to get us to give them anymore bank information. Someone used our account information to pay a $180 gas bill in CA, so the bank said not to give anyone this information to keep on file. Amazon has yet to address the order issue nor this. What credible business blocks an account for such a small amount and fails to resolve the order? The college dropout in "executive customer relations" that interacted with the WA AG kept chiming the same insistence that we contact TRS and pay them, never addressing our concerns. (Wait until Amazon cans him when he becomes useless.) They were at least ordered to not call us again. Either way, no money will be paid until the order is completed. Amazon lies about being "the most consumer-friendly company on earth". Jeff Bezos, the CEO, sealed that after the Kindle debacle by saying, "We dote on customers." Really?! That both companies employ many in WA and TX is no excuse for their unethical practices. Also, TRS is a subsidiary of a Colorado corporation. We will pursue the matter, if for no other reasons that to make officials everywhere aware of their common cowardice and dishonesty. Even the states they operate in will keep the complaints on file. A class-action suit against them is what is needed to bring Amazon to reality. Some wench also got angry from TRS when I announced that thjere was no driver's license information to give since we do not drive. What fools do they think consumers are to give them such information? Never leave your bank information online, because some unluckier consumers got rebilled over and over, yet Amazon has never refunded their monies. Just Google "Amazon complaints", and there is a wellspring of reports, including ones from Seattle about how these crooks really operate. We would have paid online if the account had not been frozen. Afterwards, we decided to send a money order, only if the order was completed, since they will not take responsibility for their accounting errors. Why and how was the order processed without the bank approving it. We are longtime customers, and we never got a bank charge for any NSF savings/check transaction with Amazon. I am in my 50's, have two master's degrees, and Ivy Leaguers in my extended family for generations, so Jeff Bezos is just another educated entrepreneur to me. He and his staff should respect and regard others' families and funds just as they do their own. Any company can fail. Also, report them to the Federal Trade Commission. (Did any of you read about how they are in cahoots with Targety to undersell the Sarah Palin book? Both companmies have custoner service offices in WVa - some non-coincidence!) Thank you. P.S. An e-mail attachment we could not open sent to the WA AG in their final reply to us caused a virus on our computer. "The saga continues!"

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