Stopped Service saying documents recived after submitting 2 times and paid 1 month bill
Complaint
Kiran K
Country: India
Dear Sir,
My Airtel 3g Number is 9704304671
i took airtel 3g Postpaid connection 1 month back, service was stopped for 10 days saying documents was not submitted, it is corporate plan i submitted documents while taking connection, even after that service was stopped for 10 days , i again submitted documents at airtel showroom , and did follow-up with escalation department by calling more than 30 times sevice was active for 2 day again disconnected saying not submitted documents, i called to airtel call center more than 7 time talked with escalation department 10 times. no use worst service provide. i lost patience feeling very very very bad to take Airtel 3g connecting, even after paying bill after 30 days , how they say documents not submitted even after submitted 2 times...Airtel please think for customers also to solve the issues ASAP. 3G services are very critical.
My Airtel 3g Number is 9704304671
i took airtel 3g Postpaid connection 1 month back, service was stopped for 10 days saying documents was not submitted, it is corporate plan i submitted documents while taking connection, even after that service was stopped for 10 days , i again submitted documents at airtel showroom , and did follow-up with escalation department by calling more than 30 times sevice was active for 2 day again disconnected saying not submitted documents, i called to airtel call center more than 7 time talked with escalation department 10 times. no use worst service provide. i lost patience feeling very very very bad to take Airtel 3g connecting, even after paying bill after 30 days , how they say documents not submitted even after submitted 2 times...Airtel please think for customers also to solve the issues ASAP. 3G services are very critical.
Comments
This is to inform you that your concern listed on 01 Nov. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
Facebook - http://on.fb.me/cECyvS
This is the same update getting from every one, Customer care executive, Escalation team, i spoke with one of the manger from Airtel, gave me word service will be Up by 2 nov 4 PM and he said will give update call on this, nothing is happened, just to make single connection up airtel is taking this many follow-up calls more than 100 calls included every one. Just think how good airtel is providing customer service please try to get this issue resolve ASAP. after 30 days i took connection also facing this problems is very bad very very bad service.
This is to inform you that your concern listed 01 Nov. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
Facebook - http://on.fb.me/cECyvS
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - http://bit.ly/fKcSxc
Facebook - http://on.fb.me/cECyvS
when search 3g mode operater to idea not acces