Harrasing to customer in Migration from PREPAID TO POSTPAID

ComplaintsCellphone ProvidersBharti Aitel India

Complaint

0
Rajesh Kr Singh
Country: India
I have submitted my application with a payment of Rs 300/- to AIRTEL with a request to MIGRATE FROM AIRTEL PREPAID NUMBER ( 8130455024 ) TO POSTPAID on 2nd Dec 2012 In spite of my personal verification done on 4th Dec 2012 by the authorised  Airtel Executive Mr Harish ( Mb-8506088430 ) who took my signature & photo from his mobile & sent the same to HIS OFFICE AIRTEL has cancelled my request with a note that " due to incomplete verification Migration is not possible "
I wrote mail & called customer care several times but i was never listened and finally i had to go again for Personal Verification on 25th DEc 2012 & this time again the same executive Mr Harish visited and done my verification to took the siganture of Airtel Form & my documents But again till 29th DEc my Migration from PREPAID TO POST PAID IS NOT DONE
THIS IS DADAGIRI OF AIRTEL NOTHING ELSE NO GUIDELINES OF TRAI IN CONSUMER/CUSTOMER PROTECTION IS ADHERED AT AIRTEL OFFICE VERY SAD & SHOCKING

Comments

  • 0
    Rajesh Kr Singh
    I had purchased a Data Cable from RELIANCE NET CONNECT on 19th April 2012 which worked for few days & then stopped ( Net Connect Number - 9310353169 ), I complained every where ( up to Appellette Authority of Reliance Company ) but all went to vain NO ONE LISTENED I have been informed that this number was a Black listed number as such its services have been stopped Reliance has raised me Bill for its usage for one month ( wef 20 April 2012 till 19th May 2012 ) and also accepted my payment in cash and issued a receipt for the usage against the same number.
    On my complains instead of resolving my issues how this happened they had given me another number But they were not ready to accept that this was a terminated Number which was issued to me deliberately By RELIANCE COMPANY
    When i could not able to get my issue resolve or get any positive response from Reliance i lodged my complain is AKOSHA , but AKOSHA effort also did not brought any result to me HOW HARD SKIN PEOPLE ARE LOOKING AFTER CUTOMER SERVICES / GRIEVANCES IN RELIANCE  
    SINCE THEY ARE AT FAULT AS SUCH NO ONE CALLED ME OR RESPONDED ME PROPERLY
    PL MY DEAR FRIENDS BE CAREFUL OF THESE CHEATERS & VOICE HARD TO EXPOSE THEM & THIER SUCH ATTITUDE AGAINST THEIR CUSTOMERS
  • 0
    airtel
    Namaste Mr. Singh,

    This is to inform you that your concern listed on 29 Dec. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
            
    Regards        
    Rakesh Ranga    
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd    
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence 
    Facebook - www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
  • 0
    airtel
    Namaste Mr. Singh,

    We would like to inform you that your concern listed 29 Dec. 2012 has been resolved. Should you have any queries please contact Airtel customer service at airtelpresence@in.airtel.com.

    Regards
    Rakesh Ranga        
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence 
    Facebook - www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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