Complaint

0
Wayne Florence
Country: United States
Disputing all Google charges, here is a list of charges I have received on my Direct Express Debit card. Yes I cancelled my card AND filed a dispute with Direct Express, I was told that I was denied the refund stating I authorized all charges, (they was told from Google) I have NOT authorized Google for a single transaction, when I called Google the representative that could hardly speak English was very rude insisting it was a pre-authorized charges? WHAT??? of course that couldn't be explained to where it made sense, for crying out loud, DID YOU EVEN LOOK AT THE CHARGES AND HOW MANY TIMES A DAY THEY ATTACKED MY ACCOUNT?? I am retired Navy on a fixed income, I can't afford $603.20. When I was denied I called Google again and yet another non speaking English rude representative had me hold for 48 minutes to hang up on me. I'VE HAD ENOUGH, I NEED MY MONEY BACK, so I have filed a complaint with the BBB demanding my money back from Google, I filled out Google's form (which wouldnt allow me to enter ALL the charges) and I submitted this ranting blog for others to be aware of whats to come if they get these charges on their bank statement. I am handicapped and ver much older gentleman with very little computer experience so checking my online debit account WAS foriegn to me.  Below is a list of the transactions that Google STOLE from me so prepare to be SHOCKED.
TRANSACTION DATE:
09-04-17
TRANSACTION NAME:
GOOGLE*Etermax,g.co/helppay#CA, USA
​AMOUNT​:
​$4.99​
TRANSACTION DATE:
09-04-17
TRANSACTION NAME:
GOOGLE*Ruby Seven, g.co/helppay#CA, USA
AMOUNT​:
​$.99​
TRANSACTION DATE:
09-14-2017
TRANSACTION NAME:
GOOGLE*Etermax,g.co/helppay#CA, USA
AMOUNT​:$.99
TRANSACTION DATE:
09-14-2017
TRANSACTION NAME:
GOOGLE*Etermax,g.co/helppay#CA, USA
AMOUNT​:
$.99
TRANSACTION DATE:
09-14-2017
TRANSACTION NAME:
GOOGLE*Etermax,g.co/helppay#CA, USA
AMOUNT​:
$.99
TRANSACTION DATE:
09-30-2017
TRANSACTION NAME:
GOOGLE*Etermax,g.co/helppay#CA, USA
AMOUNT​:
$.99
TRANSACTION DATE:
TRANSACTION DATE:
09-30-2017
TRANSACTION NAME:
GOOGLE*Blastworks,g.co/helppay#CA, USA
AMOUNT​:
$2.99
09-30-2017
TRANSACTION NAME:
GOOGLE*Blastworks,g.co/helppay#CA, USA
AMOUNT​:
$2.99
TRANSACTION DATE:
10-01-2017
TRANSACTION NAME:
Lettuce Games,g.co/helppay#CA, USA
GOOGLE*Etermax,g.co/helppay#CA, USA
AMOUNT​:
$4.99
TRANSACTION DATE:
10-02-2017
TRANSACTION NAME:
GOOGLE*Etermax,g.co/helppay#CA, USA
AMOUNT​:$.99
TRANSACTION DATE:
10-02-2017
TRANSACTION NAME:
GOOGLE*Etermax,g.co/helppay#CA, USA
AMOUNT​:
$.99
TRANSACTION DATE:
10-02-2017
TRANSACTION NAME:
GOOGLE*Blastworks,g.co/helppay#CA, USA
AMOUNT​:
$4.99
TRANSACTION DATE:
10-03-2017
TRANSACTION NAME:
GOOGLE*Etermax,g.co/helppay#CA, USA
AMOUNT​:
$4.99
TRANSACTION DATE:
10-04-2017
TRANSACTION NAME:
GOOGLE*Etermax,g.co/helppay#CA, USA
AMOUNT​:
$.99
TRANSACTION DATE:
10-05-2017
TRANSACTION NAME:
GOOGLE*Etermax,g.co/helppay#CA, USA
AMOUNT​:
$4.99
TRANSACTION DATE:
10-05-2017
TRANSACTION NAME:
GOOGLE*Jason Kaehler,g.co/helppay#CA, USA
AMOUNT​:
$.99
TRANSACTION DATE:
11-02-2017
TRANSACTION NAME:
GOOGLE*Etermax,g.co/helppay#CA, USA
AMOUNT​:
$4.99
TRANSACTION DATE:
11-04-2017
TRANSACTION NAME:
GOOGLE*Peaks Games,g.co/helppay#CA, USA
AMOUNT​:
$.99
TRANSACTION DATE:
11-05-2017
TRANSACTION NAME:
GOOGLE*Blastworks,g.co/helppay#CA, USA
AMOUNT​:
$4.99
TRANSACTION DATE:
11-15-2017
TRANSACTION NAME:
GOOGLE*Etermax,g.co/helppay#CA, USA
AMOUNT​:
$.99
TRANSACTION DATE:
12-05-2017
TRANSACTION NAME:
GOOGLE*Blastworks,g.co/helppay#CA, USA
AMOUNT​:
$7.99
TRANSACTION DATE:
12-05-2017
TRANSACTION NAME:
GOOGLE*Blastworks,g.co/helppay#CA, USA
AMOUNT​:
$2.99
TRANSACTION DATE:
12-06-2017
TRANSACTION NAME:
GOOGLE*Etermax,g.co/helppay#CA, USA
AMOUNT​:
$4.99
TRANSACTION DATE:
12-10-2017
TRANSACTION NAME:
GOOGLE*Etermax,g.co/helppay#CA, USA
AMOUNT​:
$2.99
TRANSACTION DATE:
12-17-2017
TRANSACTION NAME:
GOOGLE*RSG, .co/helppay#CA, USA
AMOUNT​:
$1.99
TRANSACTION DATE:
12-17-2017
TRANSACTION NAME:
GOOGLE*RSG, .co/helppay#CA, USA
AMOUNT​:
$4.99
TRANSACTION DATE:
12-17-2017
TRANSACTION NAME:
GOOGLE*RSG, .co/helppay#CA, USA
AMOUNT​:
$1.99
TRANSACTION DATE:
12-17-2017
TRANSACTION NAME:
GOOGLE*RSG, .co/helppay#CA, USA
AMOUNT​:
$.99
TRANSACTION DATE:
12-17-2017
TRANSACTION NAME:
GOOGLE*RSG, .co/helppay#CA, USA
AMOUNT​:
$1.99
TRANSACTION DATE:
12-17-2017
TRANSACTION NAME:
GOOGLE*RSG, .co/helppay#CA, USA
AMOUNT​:
$1.99
TRANSACTION DATE:
12-17-2017
TRANSACTION NAME:
GOOGLE*RSG, .co/helppay#CA, USA
AMOUNT​:
$1.99
TRANSACTION DATE:
01-01-2017
TRANSACTION NAME:
GOOGLE*Blastworks,g.co/helppay#CA, USA
AMOUNT​:
$7.99
TRANSACTION DATE:
01-01-2017
TRANSACTION NAME:
GOOGLE*Absolute Games  ,g.co/helppay#CA, USA
AMOUNT​:
$1.99
TRANSACTION DATE:
01-01-2017
TRANSACTION NAME:
GOOGLE*Absolute Games  ,g.co/helppay#CA, USA
AMOUNT​:
$3.99
TRANSACTION DATE:
01-01-2017
TRANSACTION NAME:
GOOGLE*Absolute Games  ,g.co/helppay#CA, USA
AMOUNT​:
$5.99
TRANSACTION DATE:
01-05-2017
TRANSACTION NAME:
GOOGLE*Absolute Games  ,g.co/helppay#CA, USA
AMOUNT​:
$1.99
TRANSACTION DATE:
01-05-2017
TRANSACTION NAME:
GOOGLE*Absolute Games  ,g.co/helppay#CA, USA
AMOUNT​:
$1.99
TRANSACTION DATE:
01-05-2017
TRANSACTION NAME:
GOOGLE*King ,g.co/helppay#CA, USA
AMOUNT​:
$1.99
TRANSACTION DATE:
01-051-2017
TRANSACTION NAME:
GOOGLE*King,g.co/helppay#CA, USA
AMOUNT​:
$1.99
TRANSACTION DATE:
01-05-2017
TRANSACTION NAME:
GOOGLE*Blast ,g.co/helppay#CA, USA
AMOUNT​:
$2.99
TRANSACTION DATE:
01-01-2017
TRANSACTION NAME:
GOOGLE*Absolute Games  ,g.co/helppay#CA, USA
AMOUNT​:
$1.99
TRANSACTION DATE:
01-01-2017
TRANSACTION NAME:
GOOGLE*Absolute Games  ,g.co/helppay#CA, USA
AMOUNT​:
$1.99
TRANSACTION DATE:
01-06-2017
TRANSACTION NAME:
GOOGLE*Absoulte,g.co/helppay#CA, USA
AMOUNT​:
$3.99
TRANSACTION DATE:
01-08-2017
TRANSACTION NAME:
GOOGLE*SERVICE,g.co/helppay#CA, USA
AMOUNT​:
$2.99
RANSACTION DATE:
01-08-2017
TRANSACTION NAME:
GOOGLE*Absoulte,g.co/helppay#CA, USA
AMOUNT​:
$1.99
TRANSACTION DATE:
01-08-2017
TRANSACTION NAME:
GOOGLE*SERVICE,g.co/helppay#CA, USA
AMOUNT​:
$2.99

Comments

  • 0
    Kelly
    Oh I completely understand I have charges just like yours from my checking account. I did not authorize any of those charges I don't even have a Google pay account. I tried to pull up my account to understand what the charges were for and it says I have to set up an account.  I have disputed the charges to Google and they refused to refund my account.  This is fraud and I will report to BBB as well. I am on a fixed Income and absolutely cannot afford $400 worth of charges a month I could not pay my regular Bill's because of this and it has put me in a hard situation. This is wrong Google stop praying on people that can't afford this type of fraudulent activity...
  • 0
    Kimberly Harrison
    The EXACT same has happened to me as well. Same outcome from Google and made a complaint but no response of course.

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