Flight Issues

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Complaint

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Judi Blake
Country: United States
I booked a flight for three people to Nashville for June 1st On March 14, 2007. No mention was made that the seat selection portion was a mere suggestion. No mention was made that the flight to St Louis had problems with American Airlines in the past.

So last night per the instructions I confirmed with American Airlines. After an hour and forty minutes with the Queen of Snob I thought I had a seat. She kept blaming everything on Cheapoair. She said it was their problem I did not have a seat. I asked her why they oversold flights.

So this morning I got up early to call CheapoAir and they gave me another seat in a row that was unavailable the night before. So when I got to work I went in and checked my reservations only to find that I did not have a seat. I was on hold and finally left a message on the voice mail and through email. Now some seven hours later I have no response. I spoke with American again and they told me CheapoAir had canceled my seats that they had assigned the night before and they did not get me another seat. They fortunately got me the same seats.

So the airline has suggested I get to the airport early so that this whole mess can be resolved.

Comments

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    COMMENT
    I would like to say that most of us have been in the old seat routine! Unfortunately, the airlines only allow a very small percentage of seats to be assigned ahead of time, and this is due to the wait and balance of the aircraft.  They have many limitations when it comes to getting the seat you desire, most want bulkhead-which is airport checkin only solely for handicap, people traveling with families.  Than the old leg room seat, EXIT row, well we all know you are not getting those seats unless you are a high priority frequent flyer usually you can obtain those seats, otherwise, they are left for airport checkin, the agent needs to see that you are willing and able body to be able to assist in case of an emergency, plus children can not sit here either.  I have found that most airlines will not open up the seats for selection until 90 days prior, we all want to gang up on the travel agent, but the real root of the problem is the airlines, they control the seat maps and inventory, not your travel agent! so chances are, if the airline wont and can't assign a seat your travel agent isn't going to get one either. Hopefully this sheds alittle light on the seat assignement episode,

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