Customer Service-they don't return calls
Complaint
Mike Brunett
Country: United States
Refrigerator freezing fruits and vegetables. Temperature sensor replaced. Service man unable to diagnose on June 29. He thought it could be the control board which he took out and reinstalled. If problem continued, it would be the control board. As problem continued, we called to schedule another appointment. The same service person called and recommended replacing the control board. We agreed. He said he would order it at $134.32 and have it sent to our house. The board arrived from Samsung with invoice number 8058263293. The price was $31.47 on the invoice. The control board was replaced by another technician on August 11. This did not correct the problem. Although the refrigerator remain unrepaired after spending $266.32, this was just the beginning.
I called A and E to report a problem with the billing about July 27. I was told I would get a call back in 48 hours. NO CALL
I called back on August 3 and talked to a Kendra. My case number is 322548. I would told that it takes up to 21 days to issue a check. NO CHECK
I called back on September 10 and talked to Patrice 60227. The Client Action Solutions member told me I would be contacted in 48 hours. NO CONTACT
I called back on September 20 and talked to Kevin with Client Action Solutions. He said I would be contacted in 48 hours. NO CONTACT
I called today on September 27 and spoke to Eloy 10205. I said that talking to Client Action Solutions did not work in my previous attempts and would like to work directly with billing. He put me on hold, contacted what I believed was the billing department. He came back on the line and told me I would receive a call today. NO CALL TODAY
This evening I went to the internet under A+E Service Complaints. One site I visited was Pissed Consumer which directed me to this site.
I will also go into my local Sear's store and share my experience with them. This has required a lot of my time and your time. If there is an explanation for this type of service, I would love to hear it but you seem to have a real systems problem and communication problem within your company.
Having a servicing problem is understandable. I think your technicians gave it their best shot. Your Client Action Solutions team are polite and handle themselves well on the phone. For some reason, what they say will happen does not happen over, and over, and over, and over, and over again.
I called A and E to report a problem with the billing about July 27. I was told I would get a call back in 48 hours. NO CALL
I called back on August 3 and talked to a Kendra. My case number is 322548. I would told that it takes up to 21 days to issue a check. NO CHECK
I called back on September 10 and talked to Patrice 60227. The Client Action Solutions member told me I would be contacted in 48 hours. NO CONTACT
I called back on September 20 and talked to Kevin with Client Action Solutions. He said I would be contacted in 48 hours. NO CONTACT
I called today on September 27 and spoke to Eloy 10205. I said that talking to Client Action Solutions did not work in my previous attempts and would like to work directly with billing. He put me on hold, contacted what I believed was the billing department. He came back on the line and told me I would receive a call today. NO CALL TODAY
This evening I went to the internet under A+E Service Complaints. One site I visited was Pissed Consumer which directed me to this site.
I will also go into my local Sear's store and share my experience with them. This has required a lot of my time and your time. If there is an explanation for this type of service, I would love to hear it but you seem to have a real systems problem and communication problem within your company.
Having a servicing problem is understandable. I think your technicians gave it their best shot. Your Client Action Solutions team are polite and handle themselves well on the phone. For some reason, what they say will happen does not happen over, and over, and over, and over, and over again.
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