Bad service
Complaint
Antonio Paolucci
Country: Canada
To whom it may concern,
I have been a loyal client of Rogers wireless for about 7 years and all I wanted was to know if my wife who is a nurse at the MUHC was entitled to get the same contract I got in 2012. I tried to contact customer service and was having a hard time to get through. So I contacted the chat service from Rogers and tried to explain to them what information I needed and yes they did try to help me but when I told them I had to go and get my wife's ID and her email to give me a couple of minutes to get this information I was cut of in less than a minute. This happened the 24 and 25 of July 2013 with agents Sheryl and Germaine. I thought they were suppose to help people not cut them off. This should not be happening could you please look into this matter.
Thanking you
Antonio Paolucci
Sent from my iPhone
I have been a loyal client of Rogers wireless for about 7 years and all I wanted was to know if my wife who is a nurse at the MUHC was entitled to get the same contract I got in 2012. I tried to contact customer service and was having a hard time to get through. So I contacted the chat service from Rogers and tried to explain to them what information I needed and yes they did try to help me but when I told them I had to go and get my wife's ID and her email to give me a couple of minutes to get this information I was cut of in less than a minute. This happened the 24 and 25 of July 2013 with agents Sheryl and Germaine. I thought they were suppose to help people not cut them off. This should not be happening could you please look into this matter.
Thanking you
Antonio Paolucci
Sent from my iPhone
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