FRAUDULENT ADVERTISING!
Complaint
sdidio
Country: United States
based
on online advertisement on 3/18/16, made rservation over the phone for package deal
including 2 rooms at hotel. This was an hour call TO FINALIZE THIS RESERVATION.. When in receipt of the trip itinreary was for 1
room, but charged me the price for 2 rooms $3,871.00 total package price, charged to Visa. After calling on 3/21/16 to apprise them error and multiple times thereafter They claimed they needed 10 days to review call, but never did anything after 12 days. Tried to charge me another $1,590.00 for another room. I spent a total of 6 hours on hold in a 10 day period. They are keeping $2,149.00. I am forced to make additional reservations somewhere else now. Today, 4/6/16, I am reporting fraud to Visa and a stop payyment.
I have copies of the online adds as well. I want my $2,149.00 returned as a result of the error made by the booking agent. THE MOST UNETHJICAL TORTEROUS EXPERIENCE.AMAZING THIS CO.
IS IN BUSINESS. FRAUDULENT ADVERTISING. ZERO CUSTOMER SERVICE. USE ANY OTHER ONLINE TRAVEL.
on online advertisement on 3/18/16, made rservation over the phone for package deal
including 2 rooms at hotel. This was an hour call TO FINALIZE THIS RESERVATION.. When in receipt of the trip itinreary was for 1
room, but charged me the price for 2 rooms $3,871.00 total package price, charged to Visa. After calling on 3/21/16 to apprise them error and multiple times thereafter They claimed they needed 10 days to review call, but never did anything after 12 days. Tried to charge me another $1,590.00 for another room. I spent a total of 6 hours on hold in a 10 day period. They are keeping $2,149.00. I am forced to make additional reservations somewhere else now. Today, 4/6/16, I am reporting fraud to Visa and a stop payyment.
I have copies of the online adds as well. I want my $2,149.00 returned as a result of the error made by the booking agent. THE MOST UNETHJICAL TORTEROUS EXPERIENCE.AMAZING THIS CO.
IS IN BUSINESS. FRAUDULENT ADVERTISING. ZERO CUSTOMER SERVICE. USE ANY OTHER ONLINE TRAVEL.
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