not providing good service
Complaint
isha
Country: India
sir
I got a message on 2 july that "Thanks for downloading VS_Android_Games_@_Rs Game from Airtel. You have been charged Rs 99.0. "
Although i did not buy the game.when i contact to customer care they said the charge can't be refund.but where is the game nor i got the game nor the refund.the service provider is cheating me or what? I hope u resolve the problem and reply me in this regard on my no-7442053232
I got a message on 2 july that "Thanks for downloading VS_Android_Games_@_Rs Game from Airtel. You have been charged Rs 99.0. "
Although i did not buy the game.when i contact to customer care they said the charge can't be refund.but where is the game nor i got the game nor the refund.the service provider is cheating me or what? I hope u resolve the problem and reply me in this regard on my no-7442053232
Comments
This is to inform you that your concern listed on 03 July 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is to inform you that your concern listed 03 July 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at www.airtel.in/airtelpresence .
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Same happened to me today 10.07.2012.
Have filed complaint.
Awaiting reply.
Same happened to me today 10.07.2012.
Have filed complaint.
Awaiting reply.
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at www.airtel.in/airtelpresence
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33