I'VE TRIED TO CANCEL VIA PHONE AND EMAIL. NOTHING WORKS. THIS IS A SCAM!! STAY AWAY FROM THEM GUYS!
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tj
There appear to be a number of companies claiming to sell "health" products or supplements who use "trial offers" as a trap to obtain customer account information so that they can make repeated larger charges.
Some have been reported to hide the cancellation terms somewhere on their websites, sometimes in small print at the bottom of long web pages, while others have been reported to place barriers in the way of consumers attempting to cancel after a "trial", including not disclosing mailing addresses, or having phones that either are not answered or that only go to voice mail, with later claims they never got the cancellation.
If they did not meaningfully disclose their terms, then you did not agree to terms you never saw, and were never intended to see. If their terms provided for cancellation of continued shipments and charges, but their business practices interfere with your ability to actually do so, then their continued charges after you attempted to cancel are both unauthorized and fraudulent.
Call your bank immediately to notify them that the charge is fraudulent and to close that account number to prevent future fraudulent charges.
Follow up with a written dispute of the fraudulent charge sent to your bank. You must make sure they receive this written dispute within 60 days of the statement showing the fraudulent charge, so send it immediately, and send it certified, to the dispute address on the back of your bank statement.
Do NOT use debit or check cards. Cancel any you have. Use only credit cards at on-line or retail merchants, since it is less disruptive to cancel them after a security breach. Use checks only with rent, mortage, or utilities, etc. (companies that you know). Use ATM cards with PIN only at your bank's ATM machines.
Comments
Some have been reported to hide the cancellation terms somewhere on their websites, sometimes in small print at the bottom of long web pages, while others have been reported to place barriers in the way of consumers attempting to cancel after a "trial", including not disclosing mailing addresses, or having phones that either are not answered or that only go to voice mail, with later claims they never got the cancellation.
If they did not meaningfully disclose their terms, then you did not agree to terms you never saw, and were never intended to see. If their terms provided for cancellation of continued shipments and charges, but their business practices interfere with your ability to actually do so, then their continued charges after you attempted to cancel are both unauthorized and fraudulent.
Call your bank immediately to notify them that the charge is fraudulent and to close that account number to prevent future fraudulent charges.
Follow up with a written dispute of the fraudulent charge sent to your bank. You must make sure they receive this written dispute within 60 days of the statement showing the fraudulent charge, so send it immediately, and send it certified, to the dispute address on the back of your bank statement.
Do NOT use debit or check cards. Cancel any you have. Use only credit cards at on-line or retail merchants, since it is less disruptive to cancel them after a security breach. Use checks only with rent, mortage, or utilities, etc. (companies that you know). Use ATM cards with PIN only at your bank's ATM machines.