Extremely Poor Service

ComplaintsRestaurants & BarsKFC Old Main Road, Pinetown

Complaint

0
Nerisha Ramanth
Country: South Africa
Last night my husband and I went to KFC on Old Main Road, Pinetown.  The outlet was rather busy, with a queue of approximately 10 people.  Only one till was open.  When the second till opened, the cashier called the person standing behind us in the line.  We were third, and had waited over 15 minutes before they decided to open a second till.
Not sure if it was a race thing.  The first person in line was african (getting his order filled), the second was white

Comments

  • 0
    Maza
    Bought a Twister at Pinetown old main road Drive Thru, when I almost finish it I realized that I'm chewing something like a small fish bone. Guess what was it "a piece of Nail". I couldn't eat anything after. still thinking about that nail. Please tell your employees to cut their nails or wear gloves.  

    I called them on 031 7028080 and I spoke to a Manager her name is Mpume, she said I must bring it they want to see that Nail so that she can address it to her staff. I will do that but I am angry coz I will never eva buy twister, I will think about that Nail.

    Thank u
  • 0
    ryan
    I went to the kfc outlet and had very bad service from the staff and they seem to take their own time about it there is no urgency its like we need them and nt the other way around they alway have stale chips and chicken with the skin rock hard OLD.  STOCK u rather go to north dene kfc its a bit further but better to get go service and fresh kfc
  • 0
    Nirashni
    I bought kfc at the hill strt branch after eating it I became sick with a running tummy I left that kfc coz the manager did nothing about it I started buying 4rom old main rd coz I used to love kfc eating it everyday sometimes my chicken was missing buy 3 and get 2 or rolls are not there chicken always have a funny smell and poor service kfc is not how it used to be #Sad
  • 0
    Zamokuhle Buthelezi
    1 of the staff was about robe me for my change,he gave me short change after he could not give me the slip,and I chased him for my slip and he gave me and he proved himself wrong.He managed to give me the right change.
  • 0
    Lungile Nkosi
    I wonder what happened to my order , I have phoned KFC Main Road in Pinetown to place an order , and they told me that I must phone their call centre , and I did as I was told , and the guy told me that it will take about 45 min , and its was 19:00 and I waited , waited, then I decided to callback Callcentre at 20:27 their line was ringing with no answer , then I called direct at Pinetown Main Road , and they told me they do have my order they are still waiting for a driver and I even confirmed that is it still possible to get my order and assured me that defiantely @21:00 I will have my order , stil waited and waited #Poor Service#
  • 0
    Chris
    The worst experience I have ever experienced at KFC in my life - we got treated like dirt and then ignored when we wanted to place our order. Definitely not what one expects from the KFC brand - seriously think you need to re-look your staff that you are hiring if you want to maintain your good customer promise - KFC Old Main Rd, Pinetown
  • 0
    TC
    Last night...I enter at this kfc..and there was a queue and I ask the security to check if they have the pap the security ask the cashier and they say yes...then I went back to queue when I was about to rich my cashier..the other kfc staff member as she was b over the counter..she ask the cashier to cash her streetwise pap...and she wasn't in the queue...when I reach the till they said pap is finished.....so by that act I feel very sad cos they never show good customer service to me.nd your cashiers r very talkative while they serving costomer..

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