De-activation of Easy Search and Video Talkies subscription services from Airtel
Complaint
Avradip Pradhan
Country: India
My Airtel prepaid number is +91 9611187390. I did not activate EASY SEARCH/ VIDEO TALKIES Services, and still I am getting SMS from AT-AIRINF everyday and 1 Rupee is getting deducted from my account. The SMS is as follows : "You have been renewed for EASY SEARCH subscription service from AIRTEL. You have been charged Rs. 1.0" from AT-AIRINF. And once in every month I am getting an SMS like this: "You have been renewed for VIDEO TALKIES subscription service from AIRTEL. You have been charged Rs. 30.0" from AT-AIRINF. Please deactivate these services immediately.
Thanking you,
Regards,
Avradip Pradhan
Email Id: avradipjan24@gmail.com
Thanking you,
Regards,
Avradip Pradhan
Email Id: avradipjan24@gmail.com
Comments
This is to inform you that your concern listed on 26 July 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com
Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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The cell no you have tried (+91 9611187390) belongs to me. And for some reason (may be because of lack of mobile signal) you could not contact me, anyways the sim is still active and fully functional. The compliant which I lodged yesterday was about some peculiar subscription (Easy Search and Video talkies), which I haven't purchased at all. Please do something about them.
Thanking you,
Avradip Pradhan
This is to inform you that your concern listed 26 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtel.presence@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.Presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.presence@in.airtel.com
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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