Deactivation of roaming plan Roam 75
Complaint
Parag Vispute
Country: India
I am trying to deactivate the national roaming plan Roam 75. After calling customer care, they tell me that system is down, which is actually a fake, and also keep on informing me the same thing every time. Also their is no provision of deactivating the service through SMS request, which I cannot believe. I. Want to get my Roam 75 service to be deactivated from this time on and should be charged accordingly. Please do the needful ASAP.
I have already bought a local number in Bangalore and hence do not need to use the roaming service on my Mumbai no.
I also want to file a legal complaint against AIRTEL who always siphon out money from customer, by not deactivating services easily but activate the services very easily. There should be a check in this by TRAI. I have already had an experience few months ago with AIRTEL , where they charged me rental for 2G and 3G service in a single month when i shifted from 2G to 3G.
I have already bought a local number in Bangalore and hence do not need to use the roaming service on my Mumbai no.
I also want to file a legal complaint against AIRTEL who always siphon out money from customer, by not deactivating services easily but activate the services very easily. There should be a check in this by TRAI. I have already had an experience few months ago with AIRTEL , where they charged me rental for 2G and 3G service in a single month when i shifted from 2G to 3G.
Comments
This is with reference to your post dated 08 June 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
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Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
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This is with reference to your post dated 08 June 2014. We would like to confirm that we have shared the resolution details with you.
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Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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