Complaint

0
Chris
Country: United Kingdom
Rented car at Malpensa airport and on return the agent pointed to a barely visible scratch. I disputed the damage and refused to sign for damage. I asked to see supervisor but that request was declined. As I tried to take photo of the legend damage the female rental agent blocked my camera with her clipboard. When she left I attempted to video the dmge nod she ran back over and knocked my expensive phone out of my hand. She basically assaulted me. As I was travelling alone with three young children we had to leave to catch flight and they were extremely distressed by the incident. I rang card company to block card. Several months later, I received a letter from debt collection agency demanding payment plus interest. I will fight these thieving [***] till the end. DO NOT RENT FROM LACAUTO.

Comments

  • 0
    haritsa
    Hi
    similar situation as yours.My credit card company asked them for evidence which they did not provide. The dispute was ruled in my favor. Now a letter from a debt collection agency. HSBC has adviced I do not need to reply. What course has your situation taken, would be grateful to know.
    best
  • 0
    Jon
    Hi Chris and Haritsa,
    I have recently been in a similar situation and just had a letter from a debt collection agency on behalf of Locauto. What was the outcome for you?
  • 0
    Marco
    Similar story here. In my case the request for alleged damages was sent after I had returned. On the basis of my experience and other stories, I think this is for them a "side-line" of their business. Especially with cars that already have several damages and the rush one may be at collection, for sure many people will fall in the trap.
  • 0
    DD
    | 1 reply
    Same situation here. They claimed damage that I know I didn't do. I am not paying the fine nor responding to the debt collection agency.
    • 0
      LL replies to DD
      I have had a similar incident happen with Locauto, what was the outcome of not responding to the debt collection agency? I am a US resident.
      Thank you!
      L

Post a new comment