Las Vegas Airport Thrifty Car Repair Fraud Claim
Complaint
Benjamin Berry
Country: United States
Subject: Las Vegas Airport Thrifty Car Fraud Claim
On June 28, 2009, I rented a car from Thrifty Car Rental Company. When I first stood in the lot looking at the car, I noted on the car Rental Damage Form all the PRE-existing damage I spotted on this car. There was damage on both the right and left sides of the car and the front and rear. These appeared to be numerous car door hits and dings. Since I was marking this on their damage form, I felt protected in taking the car. I pretty much marked up the entire Thrifty form and gave the form back to the Rental company as I drove off the lot. I had the car with me every day with my entire family of five other people and I was the only one to drive this car.
A week after having returned the vehicle, I received a letter regarding Thrifty Claim # 779277. They are asking for
Repair Estimates of $ 1157.35
Loss of Use: $ 240.74
Administration: $ 100.00
Total Claim Amount: $ 1498.09
I called Thrifty immediately the day I received their first claim letter and told them about the pre-existing damage and the fact that while I had the car in my possession, no damages occurred. They told me they were going to retrieve their copy of the Preexisting damage form to validate my story. A week later, I had not heard from them until I received a second letter (August 3, 2009). They now say “As of this date, we have not received payment on the above referenced claim.” They continue to want my authority to have them charge my credit card or have my insurance company pay for the pre-existing damage.
I reported this Thrifty Car fraud claim to my State Farm, just so they are aware of this issue. My insurance company and I agree that we are not liable for pre-existing rental car claims.
I have to assume that Thrifty does have a record of the pre-existing car damage report that I submitted, but are choosing to ignore that form. Instead they are persisting in trying to have me pay for damages that are not mine.
Today, I am submitting a report of “Thrifty Car Fraud Claims” to the following entities:
The Better Business Bureau
Las Vegas Police Fraud Division, and
Nevada Secretary of State
As I check Internet reports on this Thrifty Fraud topic, I am astonished to discover that there are lots of consumer reports of Thrifty car damage fraud. It appears that the Thrifty Company has been reported many times for attempting to charge for the same dent more than once.
To prevent the chance Thrifty may want to charge me for something I did not do, I plan to take before and after cell phone pictures of the rental car, including all the different sides of the car’s interior before I drive it off the lot. In fact, I will never use Thrifty as a car rental service and because of this fraud; I will not approve pre-trip requests from my 300 staff that may request a pre-trip Thrifty car rental.
I am very dissatisfied with this Thrifty car rental experience.
Ben Berry
18522 Anduin Terrace
Lake Oswego, Oregon 97034
U.S.A.
On June 28, 2009, I rented a car from Thrifty Car Rental Company. When I first stood in the lot looking at the car, I noted on the car Rental Damage Form all the PRE-existing damage I spotted on this car. There was damage on both the right and left sides of the car and the front and rear. These appeared to be numerous car door hits and dings. Since I was marking this on their damage form, I felt protected in taking the car. I pretty much marked up the entire Thrifty form and gave the form back to the Rental company as I drove off the lot. I had the car with me every day with my entire family of five other people and I was the only one to drive this car.
A week after having returned the vehicle, I received a letter regarding Thrifty Claim # 779277. They are asking for
Repair Estimates of $ 1157.35
Loss of Use: $ 240.74
Administration: $ 100.00
Total Claim Amount: $ 1498.09
I called Thrifty immediately the day I received their first claim letter and told them about the pre-existing damage and the fact that while I had the car in my possession, no damages occurred. They told me they were going to retrieve their copy of the Preexisting damage form to validate my story. A week later, I had not heard from them until I received a second letter (August 3, 2009). They now say “As of this date, we have not received payment on the above referenced claim.” They continue to want my authority to have them charge my credit card or have my insurance company pay for the pre-existing damage.
I reported this Thrifty Car fraud claim to my State Farm, just so they are aware of this issue. My insurance company and I agree that we are not liable for pre-existing rental car claims.
I have to assume that Thrifty does have a record of the pre-existing car damage report that I submitted, but are choosing to ignore that form. Instead they are persisting in trying to have me pay for damages that are not mine.
Today, I am submitting a report of “Thrifty Car Fraud Claims” to the following entities:
The Better Business Bureau
Las Vegas Police Fraud Division, and
Nevada Secretary of State
As I check Internet reports on this Thrifty Fraud topic, I am astonished to discover that there are lots of consumer reports of Thrifty car damage fraud. It appears that the Thrifty Company has been reported many times for attempting to charge for the same dent more than once.
To prevent the chance Thrifty may want to charge me for something I did not do, I plan to take before and after cell phone pictures of the rental car, including all the different sides of the car’s interior before I drive it off the lot. In fact, I will never use Thrifty as a car rental service and because of this fraud; I will not approve pre-trip requests from my 300 staff that may request a pre-trip Thrifty car rental.
I am very dissatisfied with this Thrifty car rental experience.
Ben Berry
18522 Anduin Terrace
Lake Oswego, Oregon 97034
U.S.A.
Comments
I want to thank ComplaintWire for posting my complaint. I am sure this must have influenced their decision. Thank you for your help.
You better check bumpers before you rent as well. Hell...why not put them on a lift for that matter?!
We picked up and returned in the dark in a very unlit parking lot. My son took pictures with his camera of many dings and scrapes before we filled out the pre rental damage diagram.
We also had one driver my husband and had no problems with the car. When we returned the car, the front bumper was hanging down. Something we were shocked to see. When my husband examined the bumper during the rental return,it was able to be popped back in. We assume someone before us did this damage who probably had purchased the Insurance which the rental car preferred put on someone else.
We are also informing the Maui Police Department and Better Business Bureau about our claim #813024. There is no way of knowing if they actually fix the cars they are claiming damage to.
An adjuster called us telling us that they would be repairing the entire bumper at an estimated cost of $752.58 which will cost us a $500. deductible. Hmmm seems to me that you either buy their Insurance at an xtra $40. a day or they will make you pay otherwise.
Do Not think your going to pay what they quote on the internet!
Virginia Holway
20 Fullam Hill Road
North Brookfield, Ma. 01535
im in dispute with thrifty at the moment
i live in spain and rented a car for business to be picked up on arrival at stanstead airport london.When i arrived just after 11.30pm there was no desk for thrifty in the airport,no one answering the phone etc.So i hired a car from another company.
Since then i have been offered a refund but in the form of a check which i dont think i can cash in Spain.I sent them my bank details so they can transfer funds but according to them federal law prohibits this.
i have asked them why they cant refund the money to the credit card
from where they took the money and was told that because i payed a franchise of thrifty they could not do this either.